VP, Luxury Engagement & Client Services

Vice President, Luxury Engagement & Client Services

Location: New York, NY or Remote

Who We Are:

We are the only luxury marketing platform that unites data and performance, content and creativity, experiences and communications within one integrated ecosystem.

About our Experiential Division:

We Don't Just Host Events. We Engineer Loyalty.

In the Experiential Division, our mandate is clear: to create the singular, defining moments that convert audiences into advocates.

Our expertise is end-to-end—merging data-informed strategy with breathtaking design, strategic communications, and seamless execution to deliver immersive brand activations that resonate on a profound level. We move beyond simple awareness to forge genuine affinity, driving both immediate conversion and lifelong customer value.

We are looking for a talented professional to help us build these legendary experiences. Here, you will work at the pinnacle of luxury experiential marketing, where your creativity will build not just events, but legacies.

The Opportunity

We are seeking a VP of Luxury Engagement & Client Services to lead client growth, elite audience acquisition, and white-glove service delivery across our experiential portfolio.

This role sits at the intersection of partnerships, client leadership, and UHNW engagement, with accountability for client satisfaction, and long-term relationship growth. You will play a critical role in connecting luxury brands with highly curated audiences—driving both immediate results and enduring brand loyalty.

What You’ll Do

Client Services & Account Leadership

• Serve as senior client lead across key luxury accounts, ensuring exceptional service, strategic alignment, and long-term relationship growth
• Partner with clients to translate experiential strategies into measurable business outcomes, including revenue impact and brand affinity
• Oversee account health, client satisfaction, retention, and organic growth opportunities
• Lead post-event reporting and insights, providing clear performance metrics and strategic recommendations
• Act as a trusted advisor to senior client stakeholders, bringing proactive ideas and market intelligence

UHNW Engagement & Guest Acquisition

• Develop and execute strategies to attract and engage HNW/UHNW audiences across global markets
• Build and maintain direct relationships across private banks, family offices, wealth advisors, private aviation, concierge services, and elite membership communities
• Curate high-quality guest pipelines aligned with brand positioning and experiential goals
• Ensure discretion, exclusivity, and brand integrity across all touchpoints

Strategic Partnerships

• Identify, secure, and grow high-value partnerships across luxury sectors including hospitality, finance, travel, fashion, and lifestyle
• Structure and monetize partnerships that expand access to elite audiences and create new revenue streams
• Develop co-branded initiatives and bespoke experiences that enhance client impact and brand visibility

Concierge & Experience Delivery

• Oversee white-glove concierge services, ensuring seamless, personalized guest journeys from invitation through post-event engagement
• Drive conversion from engagement to brand affinity and purchase behavior
• Maintain best-in-class service standards reflective of the ultra-luxury market

Data & Performance

• Own the experiential data strategy, including CRM, guest acquisition tracking, and performance reporting
• Establish clear KPIs across client success, audience engagement, and revenue impact
• Translate data into actionable insights to optimize future programs and client strategies

Team Leadership

• Lead and mentor a high-performing team across partnerships, client services, and concierge
• Foster a culture of excellence, accountability, and elevated service delivery
• Collaborate cross-functionally to ensure seamless execution and alignment across all programs

OPTIMA Integration

• Lead integration of OPTIMA into the experiential ecosystem
• Identify cross-sell opportunities and enhance client value through integrated offerings
• Ensure operational rigor while maintaining high-touch service standards

Who You Are

• 10 years of leadership experience in luxury, private client services, partnerships, or experiential marketing
• Proven success managing senior client relationships and delivering measurable business outcomes
• Deep network within UHNW ecosystems (wealth management, private clubs, luxury travel, concierge, etc.)
• Strong commercial acumen with a track record of driving revenue and strategic partnerships
• Experienced team leader with executive presence and client-facing polish
• Highly strategic, data-informed, and relationship-driven