What are the responsibilities and job description for the Patient Care Coordinator position at Interim HealthCare - Houston, TX (McCoy)?
Interim HealthCare, one of the nation’s leading providers of home care, is now seeking a Patient Care Coordinator to join our all star team at our Pearland office.
Essential Functions:
- Ensures all clinical visits needed are appropriately scheduled to meet the agency’s patient care and service needs and in accordance with physician’s orders, agency standards and regulatory requirements
- Tracks and provides feedback to the Clinical Services Manager when scheduled visits are missed
- Coordinates the scheduling of clinical visits for care team in compliance with physician approved orders and clinician plotted visits approved by Clinical Services Manager
- Ensures compliance with the schedule
- Communicates any requests to change the schedule to the Clinical Services Manager and, once approved, reschedules missed or declined visits
- Fields all calls related to the assigned team patients and routes to appropriate care team members
- Keeps the Clinical Services Manager informed on aspects within the care team specific to EMR scheduling workflow
- Prepares reports for scheduling tracking and participates in agency meetings to ensure patient and associate scheduling needs are met
Minimum Education & Experience Requirements:
- Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.
- Must have Medical Assistant certification.
Knowledge, Skills & Abilities Required:
- Ability to develop strong working relationships, possess team organization and community resources coordination skills.
- Paid on call rotation.
- Sound clinical knowledge base.
- Strong understanding of Axxess EMR software.
- Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by the Manager.
- Strong prioritization and time management skills. Must be detail-oriented.
- Ability to work with minimal supervision and utilize clear, concise, and positive communication skills.
- Ability to manage and initiate change to better achieve strategic objectives.
- Demonstrated ability to work under pressure with multiple tasks, changing priorities, and short deadlines.
- Applicable federal and state health requirements to provide client services as appropriate.
Schedule:
- This is a full time in office position. Monday-Friday 9am-5pm