What are the responsibilities and job description for the IT Lead position at Interim HealthCare Home Health and Hospice?
Are you passionate about technology and ready to make a meaningful impact?
At Interim HealthCare, our mission is simple: we improve people’s lives—and technology plays a critical role in how we deliver safe, compliant, and efficient care every day.
We are looking for a hands-on IT Lead who thrives at the intersection of innovation, leadership, and problem-solving. In this role, you will serve as the primary technology expert and strategic partner to leadership, helping shape and support the systems that power our Home Health, Hospice, Medical Staffing, and Home Care services across West Michigan.
This is a full-time, on-site position in Grand Rapids, with flexibility as needed to support operations and key initiatives.
This is an ideal opportunity for someone who enjoys building and improving systems—not just maintaining them.
What you will do:
Technology Leadership & Strategy
- Own and execute the organization’s IT roadmap aligned with growth, compliance, and security goals
- Serve as the primary technology advisor to executive leadership
- Establish IT standards, governance, and best practices across all service lines
Microsoft 365 & Cloud Ecosystem
- Lead administration and optimization of Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, Intune, Power Platform)
- Design and support secure collaboration, document management, and workflow automation
- Build Power Automate flows, Power Apps, Power Pages, and Copilot Studio agents
Device & Endpoint Management
- Oversee all company devices including laptops, tablets, and mobile phones
- Manage MDM systems, security policies, patching, and lifecycle planning
- Lead onboarding/offboarding processes, access controls, and user training
Software Development & Automation
- Design, build, and maintain custom internal applications and dashboards
- Develop integrations across clinical, operational, and financial systems
- Support data modeling, reporting, and analytics initiatives
AI & Innovation
- Drive adoption of AI tools to improve productivity, documentation, and decision-making
- Build and optimize internal Copilot and automation solutions
- Evaluate and implement emerging technologies for healthcare use cases
Security, Compliance & Risk
- Ensure HIPAA-compliant systems and data handling practices
- Implement cybersecurity best practices including MFA, conditional access, and incident response
- Support audits and regulatory requirements across the organization
Support & Operations
- Oversee IT support processes and escalation paths
- Balance day-to-day technical support with long-term system improvements
- Collaborate with clinical, finance, HR, and operations teams to support business needs
What we're looking for:
Required
- Minimum of one year experience in IT or related
- Strong experience with Microsoft 365 administration and cloud environments
- Hands-on experience building software, automations, or internal tools
- Experience with device management (Intune or similar)
- Solid understanding of security, identity, and access management
- Ability to clearly communicate technical concepts to non-technical stakeholders
Preferred
- Experience in healthcare, post-acute care, or other regulated environments
- Experience with Power Platform, low-code/no-code tools, or custom development
- Familiarity with AI tools, Copilot, or workflow automation
What we offer:
- Competitive compensation, benefits, and incentives
- Weekly Pay
- A dedication to work/life balance
- A team work environment
- Employee Stock Ownership Plan (ESOP). Company contributes shares on your behalf at no cost to you to build extra retirement value just by working here! (eligible after 1yr of 1000 hours worked)
Working Conditions & Physical Effort:
- Ability to work flexible schedule and/or evening hours as needed.
- Able to engage in local and occasional out-of- town travel.
- Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects. Frequently walking or standing or sitting most of the time.
#homecare
Working at Interim HealthCare means being part of a team that is committed to integrity, innovation, and making a real difference. In this role, you won’t just maintain systems—you’ll build, improve, and shape the technology that supports care delivery across our entire organization.
Company Overview:
Interim HealthCare is a locally owned and operated leader in post-acute care services throughout West Michigan, providing Home Health, Hospice, Medical Staffing, and Home Care services.
Nationally, Interim HealthCare has been delivering high-quality care and career opportunities for over 50 years, with more than 300 locations across the country. That stability, combined with our commitment to innovation and integrity, makes us an ideal place to grow your career and make a lasting impact.