What are the responsibilities and job description for the WorkPlace Analyst position at Intercontinental Exchange Holdings, Inc.?
Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
We are seeking an IT analyst to support and administer collaboration and file services platforms including SharePoint Online, OneDrive, other SaaS (Software as a Service) applications, and Distributed File System (DFS). This role focuses on day-to-day administration, user support, and operational excellence within the Workplace technology portfolio.
Responsibilities
- Administer and support SharePoint Online sites, permissions, libraries, and basic configurations
- Administer and support OneDrive for Business including user issues, storage management, and policy enforcement
- Support and maintain DFS namespaces and replication, including monitoring, troubleshooting, and access management
- Assist with migrations, onboarding, and offboarding activities related to file shares and collaboration services
- Document configurations, procedures, and operational runbooks
- Collaborate with engineering and security teams to ensure availability, performance, and compliance
- Provide tier 2 support and guidance to end users and service desk teams
Knowledge and Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
- 2 years of experience supporting Microsoft collaboration or file services
- Intermediate experience administering SharePoint Online
- Intermediate experience administering OneDrive for Business
- Intermediate experience supporting Windows Server DFS and NTFS permissions
- Working knowledge of Microsoft 365 administration concepts
- Strong troubleshooting, documentation, and communication skills
Desirable Knowledge and Experience
- Experience with Microsoft Power BI Administration
- Experience with Microsoft Purview (Information Protection, Data Lifecycle, or eDiscovery)
- Basic scripting or automation experience (PowerShell)
- Experience working in large enterprise or global environments
- Familiarity with AI-enabled tools for troubleshooting, system insights, and operational efficiency, with an understanding of data quality, security, and governance considerations.
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.