What are the responsibilities and job description for the Senior Instructional Designer, Client Education Services position at Intercontinental Exchange Holdings, Inc.?
Overview
Job Purpose
The Customer Learning Solutions team for Servicing is responsible for creating and maintaining all the educational assets for the 50 servicing products on the market. These assets include training guides, participant guides, implementation guides, quick start guides, on-demand courses, videos, knowledge bytes, micro-learnings, PowerPoints, learning aids, and job aids.
Responsibilities
- Manage and complete custom training development projects.
- Provide project status reports to training department management and stakeholders.
- May be responsible for regular reporting process administration as “owner.”
- Is an active team member; understands corporate direction and works to support it.
- Work as a member of a team, support all aspects of client learning management systems/client training portals, and training related websites (i.e., intranet, extranet); support all aspects of client learning management system implementation projects for other business units.
- Responsible for following established guidelines and identifying and resolving problems.
- Demonstrate a high level of skill using development tools and technologies; may serve as a mentor to less experienced peers. Requires experience and proficiency with MadCap Flare, Azure Dev Ops, Articulate, Captivate, and Camtasia, or comparable tools.
- Partner with product managers and development teams to stay informed of product development strategies across multiple products to identify activities that impact product functionality.
- Share ideas, suggests process improvements, contribute to development of department standards and workflows, research, and report on new trends and technologies.
- Expected to use some independence of thought but refer more complex problems to supervisor or other experts.
Knowledge and Experience
- Bachelor's degree or equivalent experience.
- 5 years of experience in instructional design, course development, technical communications, or a related field.
- Highly skilled in instructional design with extensive proficiency.
- Manage multiple concurrent projects for 5 or more products or functions, and/or operate as a designated lead for a suite of products.
- Able to diagnose, assess, manage, and guide the internal business partner to the type of asset deliverable needed to meet client’s needs.
- Ability to work under minimal supervision on complex projects and may assist less experienced peers.
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.