Village Vans Coordinator

• Strength in leadership, ethics, problem solving, conflict resolution, strategic thinking, and cultural competency.
• A proven track record of providing exceptional customer service in every interaction.
• Demonstrated ability to foster a participatory organizational climate that is open, positive, and supportive.
• The ability to effectively plan, organize, prioritize, work independently, and meet deadlines; strong attention to detail and excellent follow-through.

Then this position is for you!

We are currently looking for a Village Vans Coordinator to join our team! The Village Vans Coordinator performs routine and administrative activities of a supportive nature for the Village Vans program requiring general office knowledge, tasks related to volunteer job search activities, dispatching volunteer drivers, mentoring volunteers and suggesting community resources to customers and volunteers as needed. Position requires ability to maintain daily operations during absence of Village Vans Supervisor. Work is performed independently and within general parameters. 

Provides staff and volunteer assistance and a variety of administrative duties in support of the Village Vans program. Determines customer eligibility, schedules rides, and dispatches vehicles and assists in guiding volunteer drivers. Serves as contact with volunteers, customers, and community partners in support of the Village Vans program.

• Receives, records, and schedules advance reservation service requests using ride scheduling software and established protocols. Handles customer inquiries and complaints and routes as necessary. Schedules and communicates with volunteers.
• Independently or with minimal oversight by supervisor, assists volunteer drivers with routes, stops and individual customer information; dispatches changes in manifest/ride data; assists with incident reporting and procedural questions, and coordinates with Maintenance on repairs.
• Collects data, generates reports, and creates and maintains forms that support the Village Vans program. Prepares various statistical data required for grant and internal weekly reporting.
• Assists in training volunteer Village Vans volunteers with routing destinations, customer service issues, and basic Routematch software tasks.
• Provides program administration in the absence of the Village Vans Supervisor. Answers email and phone inquiries, enters data into database(s), and attends public events with community partners promoting Village Vans.
• Conducts community outreach events, campaigns and presentations. Maintains relationships with community partners. Keep track of trends to keep track of trends to reallocate resources as needed. 
• Performs various clerical duties, utilizing standard office equipment, to include: screening incoming calls; taking and transmitting messages; distributing mail; photocopying; performing data entry; preparing mailings; typing; and word processing.
• Prepares correspondence and informational materials as directed which may include creating volunteer work assignments, schedules, and manifests.
• Provides daily social work services to volunteers and passengers. Refers participants with relevant external and/or internal resources (i.e. resume writing, mock interviews, housing assistance, and more).
• Responds to department, outside agencies, employee and public inquiries; provides information within scope of knowledge.
• Processes routine expenses for the Village Vans department, preparing purchase orders, and handling invoices for department needs.
• Performs special projects as needed.
• Serves as back-up driver for Village Vans 7-15 passenger size vehicles.
• Performs other duties of a similar nature or level.
• Must meet regular time and attendance standards.

• High School Diploma, or G.E.D.
• Three (3) years of customer service or general office experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Valid Washington State Driver's License with no more than 1 motor vehicle violation in the last 5 years; maintain acceptable driving record during employment.
• Must submit to criminal background check the results of which must meet hiring criteria for the role.
• Skill in modern office procedures and equipment; customer service principles; recordkeeping principles; basic mathematical concepts; teaching/training techniques; filing procedures and practices; scheduling practices; dispatching practices; knowledge of Transit services, routes, departments; office organizational practices; maintaining confidentiality; using a computer and related software applications; keyboarding; creating and maintaining databases; reading, interpreting, and editing manuals and documents; handling difficult customers; compiling and distributing data and information; prioritizing work and performing multiple tasks; maintaining records; providing customer service; processing a variety of forms and paperwork; communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public sufficient to exchange or convey information and to receive work direction.
• Preferred but not required: Bilingual in Spanish, Vietnamese, and/or Arabic 

• Receive a competitive salary of $36.15 - $51.73 an hour (includes 5, 10, 15, and 20 year longevity pay) in addition to annual general wage/cost of living adjustments typically received in January and step increases in July (if not at top of salary range). 
• Work for a public-agency that promotes a work-life balance. 
• Exceptional comprehensive medical, dental, and vision coverage for employees and eligible dependents. 
• PERS Retirement Plans (through Washington State Public Employee’s Retirement System) along with voluntary deferred compensation plans (401k and 457) with employer match up to 8.5%.
• 23.75 to 36 vacation days per year depending on length of service.
• 12 days of sick leave per year depending upon date of eligibility.
• Paid Bereavement leave for qualifying family members.
  

Salary : $75,192 - $107,598