Account Manager

InterCity Direct, is a family-owned trucking and logistics company headquartered in Lenexa, KS. Our company is focused on growing using our gold standard customer service and commitment to results. We have grown more than 10-fold in the last decade and continuing to grow for the next decade. Customer service is our priority and our focus to be the ‘go to’ source for our customers. If you excel in a fast-paced, high-energy environment and want to be part of a growth team, InterCity Direct is the place for you!

 Job Summary

The Account Manager serves as a primary contact for clients. They are responsible for customer development and revenue expansion. Performing cold/warm calls to expand existing business and/or solicit new business. Providing excellent and consistent customer service, to increase organic growth and pursue additional new business opportunities. They will work closely with the Carrier Sales team to ensure that our customer and company expectations are met.

Duties/Responsibilities:

• Conduct and maintain a high level of professionalism, integrity, and transparency to operational colleagues and leadership.
• Deliver operational excellence to customers, carriers, shippers, and consignees.
• Manage shipments daily, always ensuring top notch customer service through timely TMS updates and in transit proactive tracking.
• Collaborate with Carriers Sales team to understand carrier needs and create solutions for service, efficiencies and cost savings.
• Practice a detailed understanding of the truckload industry, carrier strengths, equipment options, regulations, seasonality, and regional or nationwide market pricing.
• Offer pricing guidance and market intelligence to customers, internal Carrier Sales colleagues, and Account Management team.
• Communicate with customers regarding truckload requests, spot quote solutions, freight quotations, and project needs.
• Escalate potential carrier service concerns to operations leadership and resolve issues.
• Escalate any client challenges to operations leadership for prompt attention.
• Lead efforts to identify and implement continuous improvement initiatives that result in efficiencies, stellar customer service, and lower operational costs.
• Understand company capabilities to effectively communicate service offerings to customers and share our expectations with core carriers.

Required Skills:

• Ability to multi-task between several transactions, while delivering results for customers.
• Ability to build relationships to gain retention of existing carriers and customer accounts.
• Strong communication skills with customers, colleagues, and company management.
• Maintain a high level of professionalism, integrity, and transparency.
• Ability to multi-task and handle multiple demands with a positive and flexible attitude.
• Education and Experience:
• High school or equivalent required
• Associate or bachelor’s degree preferred
• 1 years minimum Account Management experience
• Word, Excel, and general computer proficiency