Director, Field Readiness – Behavioral Health

Requirements

Description & Requirements

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Description

Company Description

Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home.

Position Summary

At Intercare, we believe that how we prepare our people directly impacts the families we serve. We are seeking a Director, Field Readiness – Behavioral Health to own and elevate Intercare Academy, our new hire training experience for Behavior Interventionists (BIs), Program Managers (PMs), and Clinical Supervisors (CSs).

Job Description

This is not a traditional L&D role. This leader will wrap their arms around the full Behavioral Health new hire journey — from offer acceptance through field clearance — ensuring every clinician enters the field confident, capable, and ready to serve children and families. The Director is responsible for translating operational priorities, clinical standards, and frontline performance data into onboarding experiences that accelerate field readiness, early-tenure performance, and first-year retention.

This role will report to the Senior Managing Director, People Experience.

Salary Range: $120k - $140k

Primary Responsibilities:

Own and elevate Intercare Academy. Intercare Academy is our branded new hire experience. You will help evolve it into a best-in-class Field Readiness model that blends:

• Practical clinical instruction
• Structured in-center learning experiences
• Mentorship and shadowing pathways
• Hands-on role play and mock assessments
• Clear readiness standards and clearance criteria
  
  

You will ensure Academy is not just informative — but transformative.

Design a readiness experience that mirrors the field. Our clinical teams work in dynamic, relationship-driven environments. Training should reflect that. You will:

• Strengthen the in-center experience as a core part of new hire readiness
• Build structured shadowing and mentoring components
• Ensure BIs can confidently run a session before their first independent assignment
• Ensure PMs and CSs can conduct assessments, supervise staff, and engage caregivers with clarity
  
  

Field Readiness should be measurable — and constantly improving. You will:

• Look beyond completion rates to understand real impact.
• Define and track the indicators that truly matter, including readiness confidence, time-to-clear, mock assessment performance, early field outcomes, and 90-day retention.
• Using both data and frontline feedback, you will continuously refine Intercare Academy — strengthening what works, removing friction, and evolving the experience as our organization grows.
• Just as importantly, you will translate insights into clear, practical updates that help Clinical and Operations leaders understand what’s working, where gaps exist, and how readiness is trending over time.
  
  

You will lead a small Field Readiness team as a player-coach — setting direction, elevating standards, and stepping in when needed. While Managers oversee day-to-day delivery and coaching assignments, you will ensure the team is aligned, calibrated, and operating with consistency across regions.

This role requires close partnership with Clinical, Operations, Talent Acquisition, and HR. You will actively collaborate to anticipate hiring needs, align readiness expectations, and ensure training mirrors real-world demands. When external partners or tools are needed to enhance the learning experience, you will evaluate and manage those relationships thoughtfully — always ensuring they support, rather than complicate, our readiness model.

Qualifications:

Required

• Bachelor’s degree in Education, Organizational Development, Psychology, or a related field
• 6–8 years of experience in Learning & Development, Organizational Development, or similar roles, including people leadership
• Demonstrated experience building and scaling learning programs for on-site, frontline, or clinical teams
• Strong ability to translate data, feedback, and business needs into clear learning strategies and narratives
• Experience improving L&D operations, processes, or systems
• Working knowledge of adult learning principles and modern learning technologies (LMS, blended learning, microlearning)
• Highly collaborative, adaptable, and comfortable operating in fast-changing environments
  
  

Strongly Preferred

• BCBA Certification
• Experience in healthcare, behavioral health, or human services settings
• Direct exposure to high-volume, in-person service delivery models (not purely corporate or in-home)
• Familiarity with ABA roles, workflows, or clinical training environments
  
  

Core Competencies

• Storytelling with Data: Turns insights, metrics, and frontline feedback into clear narratives that drive action.
• Responsive with a Backbone: Moves quickly and collaboratively while exercising sound judgment and knowing when to push back.
• Operational Pragmatism: Builds systems that work in the real world, not just on paper.
• Frontline Credibility: Designs learning with a deep understanding of on-site clinical environments and team realities.
• People Leadership: Develops others through clarity, trust, and accountability.