Help Desk Analyst

Hi,

I am Looking for Help Desk analyst for my client at Raleigh, NC.

Skill:

·       Experience and knowledge of browser-based applications.

·       Experience researching, analyzing and interpreting automated system problems.

·       Experience working in a Application/Production Support based (not hardware) help desk environment.

·       Working knowledge of social services and subsidized Child Care / Providers.

·       Broad knowledge of the CWIS/PATH NC application and functionality.

·       Experience writing and running SQL queries.

·       Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.