AVP- Branch Operations Manager

Interamerican Bank is looking for a AVP- Branch Operations Manager for our Main Branch located on 9190 Coral Way to oversee day-to-day branch functions, support our team, and ensure exceptional service for our customers. This role includes supervising staff (including the Head Teller) and managing overall branch operations with a strong focus on customer service, compliance, and community engagement.

Duties and Responsibilities:

• Lead, coach, and support branch staff, including supervision of the Head Teller
• Oversee day-to-day branch operations, vault functions, and branch security procedures
• Ensure all branch security protocols are followed, including monthly security device testing and documentation
• Maintain a professional, business-like branch environment that promotes excellent customer service
• Assist in the development, implementation, and standardization of branch operational procedures and services
• Work collaboratively with management and other departments to establish cross-functional goals, service standards, and production metrics
• Ensure adherence to bank policies and procedures within assigned areas of responsibility
• Maintain working knowledge of branch authority related to check approvals, overdrafts, transaction overrides, and exceptions
• Assist with account opening, servicing, and quality control processes, including oversight of dormant and inactive deposit accounts
• Support successful audits and examinations by maintaining strong operational and compliance controls within the branch
• Interact directly with customers to resolve account issues, special requests, and service escalations
• Prepare and distribute monthly management and branch performance reports as requested
• Ensure compliance with all applicable regulations, including CRA, EEO, and internal compliance requirements
• Support new customer growth through outreach, relationship building, and community engagement
• Represent Interamerican Bank in community, business development, and public-relations activities
• Refer loan requests to the appropriate loan officer and assist with follow-up as needed
• Perform other duties as assigned by Management

Job Requirements:

• Bachelor’s degree or equivalent experience

• 3–5 years of experience in a financial institution (supervisory experience preferred)

• Strong communication and leadership skills

• Knowledge of branch operations, customer service, and banking procedures

Job Type:

• Full-time
• On-site

Bilingual (English and Spanish preferred); goal oriented; salary commensurate with experience.

EOE/ AA / M/F / D/V / DFWP