LMS Administrator – Commercial Training (SuccessFactors)

Our global biopharmaceutical client is seeking an LMS Administrator to support day-to-day learning operations within SAP SuccessFactors LMS. This role plays a critical part in ensuring timely execution of Commercial training activities, improving learner experience, and maintaining high-quality learning data within a regulated environment. This is an early-to-mid level opportunity ideal for candidates with hands-on LMS experience who thrive in high-volume, process-driven environments.

Responsibilities

• Create, update, and maintain training items, curricula, and learning plans within SuccessFactors LMS
• Configure assignment profiles and manage learner audiences across Commercial teams
• Support course and session setup, including enrollments, completions, equivalencies, and approvals
• Process and track requests via ServiceNow, SharePoint, or similar tools; escalate complex issues as needed
• Troubleshoot user access, assignment, and completion issues, providing clear guidance to stakeholders
• Generate compliance and completion reports; support data validation and analysis in Excel
• Serve as a primary point of contact for Commercial training requests
• Partner with Commercial Training leads to support rollout of new learning initiatives and curricula launches
• Communicate timelines, status updates, and impacts to ensure a consistent learner experience
• Adhere to SOPs, naming conventions, and LMS data standards
• Maintain job aids and documentation to support audit readiness and operational consistency
• Participate in working groups to share updates and identify process improvements
  
  

Qualifications

• Bachelor’s degree or equivalent experience
• 2–4 years of LMS administration or application support experience
• Hands-on experience with SAP SuccessFactors LMS required; exposure to Plateau LMS preferred
• Experience supporting learning in regulated or compliance-driven environments (GxP awareness a plus)
• Strong understanding of LMS reporting and data quality practices
• Experience with course/item setup and learning assignments in SuccessFactors
• Ability to troubleshoot LMS issues related to access, assignments, and completions
• Strong customer service mindset with clear, professional communication skills
• Familiarity with SCORM/AICC content standards (preferred)
  
  

Preferred Experience

• Exposure to Power BI or other reporting/visualization tools
• Experience with ServiceNow and/or SharePoint for request tracking
• Experience supporting distributed or field-based learner populations