What are the responsibilities and job description for the Technical Support Tech I position at Intelliswift - An LTTS Company?
Job title: Tech Line Specialist
Location: Primary Work Location – Russell Point, OH
Duration: 12 months contract with possibility of extension
KEY RESPONSIBILITES/REQUIREMENTS:
Daily Tasks Performed:
• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Interaction with plant floor users and clients (in order to understand production line processes and customers)
• Support projects such as technology upgrades\implementations of Tier 1 computer systems
• Review, understand and react to various monitoring systems for Tier 1 computer systems
What will this person be working on
• IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures
• External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company.
Position Success Criteria (Desired) - 'WANTS'
Education: Completed post-secondary education in Computer Science or equivalent related experience
• Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking
• Experience using MS-Office, and problem ticketing applications
• Experience executing processes on an AIX/UNIX environment
• Experience managing 2nd level support calls (Level 1)
• Experience managing 3rd level support calls (Level 2)
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
• Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
• Ability to follow and document processes § Ability to adapt/learn in a changing environment
• Experience with general IT processes and development methodologies
• Solid analysis, proven problem solving and decision-making skills
• Good time management and prioritization skills
• Strong communication skills both verbal and written