What are the responsibilities and job description for the Network Operations Center Analyst position at Intelliswift - An LTTS Company?
Job Title: Network Operations Center Analyst
Duration: 12 Months
Location: Fairfield, CA
Pay Rate: $40.71 - $41/hr
Job Description:
- This role monitors the network systems and application events.
- Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
- Create tickets, incidents & work orders, service requests and assignments as directed.
- Issue initial outage notification event communications as directed.
- Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
- Network/System/Application monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.
Skills Required/Desired
- HS Diploma or equivalent work experience
- AA in Information Technology or related field or equivalent work experience desired.
- Basic knowledge of network protocols, software applications, or operating support systems desired.
- May require certification applicable to the technology being supported.
- 1 year experience in telecommunication, internet, or network operation center environments desired.
- Previous experience working in ticket management systems/ applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.
Equal Employment Opportunity Statement
Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn More
For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.
Salary : $41 - $41