Customer Engagement Manager

Job Title: Customer Engagement Manager

Role Location: New York, NY – Onsite

Duration: 6 Months (Possible extension, not permanent)

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Overview of the Role:

• This is a unique opportunity to be part of an established program that delivers exceptional customer experiences. The role involves managing high-quality customer engagements, coordinating logistics, and ensuring an elevated experience for key accounts.

Day-to-Day Responsibilities

• Act as a strategic partner for top accounts.
• Manage onsite customer meetings at the Client Innovation Center.
• Collaborate with account teams on experience design and logistics.
• Host account teams and customers during engagements; serve as the primary point of contact.
• Prepare meeting materials, set up rooms, and provide support throughout the day.
• Maintain accurate data in (Org62) for reporting and metrics.
• Deliver VIP experiences when appropriate in partnership with team members.
• Assist with operational and experiential aspects.

Core Responsibilities:

• Own and manage the success of high-quality briefings with key customers and prospects.
• Serve as the primary consultant to sales teams; manage priorities and expectations throughout the briefing lifecycle.
• Align with account teams to understand objectives and goals.
• Support sales teams with logistics and experiential components.
• Provide executive-level hospitality for customers and internal leaders.
• Manage experiential components (culinary reservations, volunteer activations, enhanced experiences).
• Create meeting assets and ensure conference rooms are customer ready.
• Greet executives and customers upon arrival manage front-of-house operations.
• Input meeting data into Salesforce (logistics, costs, attendees, discussion leaders).
• Assist with real estate, operational, and Agent force projects.

Must-Have Skills:

• Functional project management experience (managing multiple initiatives from concept to completion).
• Superior customer service mindset.
• Ability to manage multiple projects in a fast-paced environment.
• Detail-oriented and highly organized.
• Strong communication skills with diverse stakeholders.
• Team player with adaptability.

Skills:

• Slack
• Gmail

Preferred Background

• Customer service, events, or hospitality experience.
• Proficiency in Google Mail, Google Calendar, and Slack.
• Exceptional verbal and written communication skills.

Equal Employment Opportunity Statement

Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements

Intelliswift participates in the E-Verify program.

Learn More

For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.