What are the responsibilities and job description for the Merchant Operations Assistant position at IntelliPro Group Inc.?
Job Title: Merchant Operations AssistantPosition Type: ContractLocation: LA/SeattleSalary Range / Rate (Currency): $30 - $45/hJob ID#:163020Job Summary (Responsibilities and Requirements): BD Responsibilities:Support the recruitment and onboarding process of key merchants. Reach out tomerchants via email and phone based on provided leads, assist Account Managers incommunicating TTS onboarding requirements, follow up on onboarding progress, andhelp resolve workflow bottlenecks. AM Responsibilities:Follow up on key merchant Governance and Experience(GNE) matters: collect andclarify GNE issues faced by key merchants, coordinate with the GNE team andAccount Managers to identify root causes, define solutions, support merchants inpreparing appeal materials, and draft corrective action reports. Assist in key merchant strategic projects: collaborate with cross-functional teamsincluding Merchant, Product, Marketing, and Content teams to gather and consolidateproject requirements. For complex tasks, support Account Managers in execution; forroutine tasks, independently handle items based on data, such as priority SKUsubmissions and key merchant reporting under platform rules. Summarize and consolidate process, product, and data issues identified during keymerchant onboarding, GNE, and project follow-ups, and work with relevant teams todrive continuous improvements.Qualifications 1 year of experience in internet/e-commerce, retail, merchant/product/contentoperations, project management, or governance and experience-related roles. Bachelor’s degree or above. Basic data analysis skills; proficient in system tools, SQL-based integrated data tools(no coding required), and Excel. Strong internal communication and collaboration skills; capable of handling cross functional communication with PM, operations, and business teams.Proactive attitude and strong project management skills; able to manage multipletasks in a fast-paced environment. English can be used as a working language. Mandarin will be a plus.About Us:Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility. Powered by JazzHRRLU6fbd2fA
Salary : $20 - $22