Merchant Operations Associate

Our Client Introduction

Leveraging an AI-powered recommendation algorithm, it delivers highly personalized short video content experiences to users. With an immersive interface, creative tools, and an extensive music library at its core, the product is particularly popular among younger generations. The platform fosters a vibrant creator community, drives global pop culture trends, and serves as a vital space for brand marketing and entertainment dissemination. As a paradigm of technology-media integration, it continues to reshape social interaction and content consumption in the digital era.

Job Description

• Support the recruitment and onboarding process of key merchants. Reach out to merchants via email and phone based on provided leads, assist Account Managers in communicating TTS onboarding requirements, follow up on onboarding progress, and help resolve workflow bottlenecks.
• Follow up on key merchant Governance and Experience (GNE) matters: collect and clarify GNE issues faced by key merchants, coordinate with the GNE team and Account Managers to identify root causes, define solutions, support merchants in preparing appeal materials, and draft corrective action reports.
• Assist in key merchant strategic projects: collaborate with cross-functional teams including Merchant, Product, Marketing, and Content teams to gather and consolidate project requirements. For complex tasks, support Account Managers in execution; for routine tasks, independently handle items based on data, such as priority SKU submissions and key merchant reporting under platform rules.
• Summarize and consolidate process, product, and data issues identified during key merchant onboarding, GNE, and project follow-ups, and work with relevant teams to drive continuous improvements.

Job Requirements

• 1 year of experience in internet/e-commerce, retail, merchant/product/content operations, project management, or governance and experience-related roles.
• Bachelor's degree or above.
• Basic data analysis skills; proficient in system tools, SQL-based integrated data tools (no coding required), and Excel.
• Strong internal communication and collaboration skills; capable of handling cross-functional communication with PM, operations, and business teams.
• Proactive attitude and strong project management skills; able to manage multiple tasks in a fast-paced environment.

Pay: $ $45.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Flexible spending account
• Health insurance
• Paid time off
• Travel reimbursement

Work Location: In person

Salary : $45