What are the responsibilities and job description for the Call Centre Customer Support Specialist - User Support position at Intellipro Group Inc.?
Job Title: User Support Associate
Position Type: Full-time
Location: Scottsdale, AZ
Salary Range / Rate (Currency): $ 19-23/hr (USD)
Job ID#: #135841
Description:
Join the User & Product Operations team and play a pivotal role in ensuring that every interaction resonates with a mission. If you're passionate about fostering connection, driving innovation, and making a meaningful impact, we want YOU to be a part of our extraordinary adventure.
Responsibilities
- Respond efficiently and with compassion to user inquiries via email and a ticketing system, demonstrating strong customer service skills.
- Utilize a proficient working knowledge of internal tools and SOPs to accurately apply case type labels, troubleshoot issues, and provide comprehensive support.
- Identify and escalate new or common user issues in a timely manner, contributing to the development of solutions and processes.
- Consistently meet or exceed KPI goals for productivity, quality, and user satisfaction (CSAT).
- Effectively manage your time with the strong ability to multi-task and maintain high-quality work in a fast-paced environment.
- Collaborate with cross-functional teams to ensure the best user experience and align on shared goals.
Qualifications
Minimum Qualifications
- Minimum 1 year of experience in a user support or customer service role.
- Experience providing exceptional customer service via email/written channels.
- Proficiency with computers, CRM software, and strong typing skills.
- Strong written communication skills, with a clear and empathetic tone.
- Excellent time management, multitasking, and decision-making skills.
- A basic analytical mindset, with the ability to understand and interpret user data to identify themes.
- High School Diploma or equivalent.
Preferred Qualifications
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Job Types: Full-time, Permanent
Pay: $19.00 - $23.00 per hour
Benefits:
- Health insurance
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Scottsdale, AZ 85251
Salary : $19 - $23
