What are the responsibilities and job description for the Customer Support Specialist (User Support) - Technology position at Intellipro Group Inc?
Full job description
Job Title: User Support Associate
Position Type: FullTime
Location: Scottsdale, AZ
Salary Range / Rate (Currency): Starting $ 17.5/hr (USD)
Job ID#: #135841
Description:
Are you ready to dive into the vibrant world of short-form mobile video and be a part of the revolution in creativity and joy? Look no further! The premier destination for innovative content creation, is seeking dynamic individuals to join their team.
Join the User & Product Operations team and play a pivotal role in ensuring that every interaction resonates with a mission. If you're passionate about fostering connection, driving innovation, and making a meaningful impact, we want YOU to be a part of our extraordinary adventure!
Don't miss out on this incredible opportunity to be at the forefront of the social media revolution. Apply now and let's create magic together!
Responsibilities:
- Respond efficiently and accurately to users who reach out to for support
- Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
- Learn and utilize support tools and software appropriately.
- Sort through user feedback from multiple channels
Qualifications:
- Experience providing exceptional customer service via email/written channels
- Strong written communication skills
- Proficiency with computers, CRM software, and strong typing skills
- First class time management and decision-making skills
About Us: Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Job Type: Contract
Pay: $17.50 per hour
Benefits:
- Health insurance
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Work Location: Hybrid remote in Scottsdale, AZ 85251
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
Salary : $18
