What are the responsibilities and job description for the Sales Support Representative position at Intellectt Inc?
Position Summary
We are seeking a detail-oriented Sales Process Associate to support our sales and sales management teams. This role is responsible for customer setup, sales documentation, proposal management, CRM updates, SAP support, and ensuring smooth sales operations while delivering excellent customer service.
Responsibilities
- Support sales processes and maintain accurate documentation.
- Complete new customer setup and collect required documents (W9, vendor forms, COIs, etc.).
- Assist customers and internal teams by resolving sales-related inquiries.
- Manage proposal documents, specifications, and supporting files.
- Support SAP part number processes and order entry.
- Update CRM records and maintain customer account information.
- Generate and monitor reports.
- Submit and track job packages.
- Process Return Merchandise Authorization (RMA) requests.
- Perform additional administrative and sales support tasks as assigned.
Qualifications
- High School Diploma with 1 year of related experience, or an Associate's Degree.
- Experience supporting sales or customer service functions.
- Familiarity with SAP or other ERP systems.
- Experience using CRM systems.
- Strong communication and organizational skills.
- Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).
- Ability to multitask and manage priorities in a fast-paced environment.
Salary : $19 - $22