What are the responsibilities and job description for the NOC Communications Specialist position at Inteliblue LLC?
ITS NOC Communications Specialist - Immediate placement
This is a very urgent requirement with immediate placement, please apply for immediate consideration.
Job Title: NOC Communications Specialist
Location: Harrisburg, Pennsylvania
Interview: Phone/In-Person
Duration: Long Term
Job Description:
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high priority issues.
Responds to outages and system failures using established escalation processes.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high priority issues.
Responds to outages and system failures using established escalation processes.
Proactively identifies and resolves problems.
Required Skills:
- Previous systems administrator, help desk and/or call center experience
- Experience with incident management, call tracking and ticketing software (preferably ServiceNow)
- Ability to support end users with varying IT skillsets
- Ability to troubleshoot end-user issues and/or escalate as needed for quick resolution
- Excellent communication skills (written and oral)
Thanks