Dealer Services Admin

Dealer Services Admin

Integrity Warranty is a licensed wholesale vehicle service contract provider. We have been in business since 2017. Our warranties are sold through licensed Independent and franchise dealerships across the country. Our dealers are signed up through independent sales agents, through an online portal. We are headquartered in Ooltewah, TN, licensed in 48 states and are backed by The Plateau Causality Insurance Company of Crossville, TN. We strive to give excellent customer service and are looking to build our team of hardworking and dependable individuals.

Essential Functions:

· This role is heavily focused on Customer Service to dealers.

· Helping our dealers navigate our online portal effectively through email, and over the phone communications.

· Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

· Utilize problem solving and resolution skills at a functional level.

· Work with little supervision and perform other assignments as required or as assigned by our dealer services manager.

· Processing policy cancellations, refunds, and administrative adjustments accurately and timely.

·Perform Excel based work including reports, data entry when needed, validating, and tracking.

· Experience with F&I (Finance & Insurance) or dealerships is not required but can be helpful.

· Bi-lingual is a plus

Job Requirements:

· Experience with customer service client correspondence including client calls, e-mails, written correspondence.

· Associates or BA or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

· Practical experience and knowledge of Microsoft Office.

· Being a team player, think ahead and always plan on growth.

· Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges.

· High attention to detail and accuracy.

Starting salary ranges from $45,000-$55,000 dependent upon experience and qualifications.

Work Environment: This job operates in a professional office environment. Regularly spend long hours sitting and using office equipment and computers. Regularly speak clearly so customers can understand and comprehend communicated information. Frequently work on projects that require deadlines.

Physical Demands: The individual in this position will spend several hours sitting and using office equipment and computers, which can cause muscle strain. He/she may also have to do some light lifting of supplies and materials from time to time.
Schedule and Availability: Unless other arrangements are made with the supervisor, the individual in this position works a full-time, in-office schedule during our open business hours.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 3 years (Required)

Work Location: In person

Salary : $45,000 - $55,000