What are the responsibilities and job description for the HVAC Dispatcher - Customer Service Rep position at Integrity Refrigeration and AC?
At Integrity Refrigeration & A/C, we don't settle for average-we aim to be the best. We are looking for a full-time HVAC Dispatcher - Customer Service Rep who takes pride in their work and wants to be part of a high-performance team. We offer competitive pay as well as weekly performance and sales bonuses.
THE TYPE OF HVAC DISPATCHER - CUSTOMER SERVICE REP WE'RE LOOKING FOR
- Strong customer service skills with a pleasant phone demeanor
- Ability to multi-task and stay organized in a fast-paced environment
- Proficiency in Microsoft programs and accurate data entry skills
- Problem-solving mindset
- Strong verbal and written communication skills
- Ability to work independently while also being a team player
- Positive attitude, accountability, and attention to detail
Familiarity with HVAC/R terminology and scheduling software is a plus but not required.
WHAT IT'S LIKE TO BE OUR HVAC DISPATCHER - CUSTOMER SERVICE REP
This is a full-time position based in our Winter Haven, FL office. Our team works standard business hours, but as an essential part of our operation, you'll need to be flexible when service calls require urgent attention.
Each day, you will start by reviewing scheduled appointments and assigning jobs to technicians based on skill level and location. You will answer customer calls, schedule service appointments, and provide updates on technician arrival times. As service requests come in, you will juggle scheduling changes, troubleshoot customer concerns, and relay important information between customers and technicians. While our technicians are in the field, you will track job progress, ensure efficiency in routing, and provide logistical support when needed. No two days will be the same, but every day will be fast-paced and rewarding as you help keep homes and businesses comfortable while delivering the top-tier customer service we are known for.
ABOUT US
With over 50 years of combined experience working on all types of air conditioners, we can fix any make or model as well as work on both single-unit and split heating and cooling systems. Our customers can rest assured that we'll find the problem with their unit and provide a solution. Each service technician has a minimum of 4 years of experience with most technicians having an average of 8 years or more. We only use the best products and tools to work on equipment, which means we find the issue faster and more accurately, saving our customers money. By taking pictures and going into detail on all invoices, our customers know what they are being charged and why. We pride ourselves on having complete transparency on billing and prices.
We know that our highly trained professionals are the secret to our success, so we make our employees and their families a top priority to ensure they perform at their best potential. This is why we have an extensive training program, a supportive environment, excellent benefits, competitive pay, resources to grow, and a great work-life balance.
If you're ready to take your career to the next level and be part of a team that strives for excellence, be our new HVAC Dispatcher - Customer Service Rep! Apply now with our 3-minute, mobile-friendly initial application and let's get started!