Customer Service Representative

Looking for a career change? We are willing to train!At Integrity Fiber our core values are:SafetyRespect EveryoneEmbrace DiversityInnovationIntegrityAccountabilityAS AN INDUSTRY LEADER INTEGRITY FIBER OFFERS:Year-round employment for job stability.Competitive pay and great affordable benefits (including life, medical, dental, vision, 401(k) with company match, and more!).10 Paid holidays, vacation, sick, and personal time after 90 days.Opportunities for growth, training, and career advancement.A respectful, empowering, team-oriented, and employee-friendly environment.Integrity Fiber truly values our employees as our greatest asset, and we strive to support both you and your family at work and in life.We currently have an exciting opportunity available for a Customer Service Representative at our Akron, OH facility! The Customer Service Representative is the first point of contact for customer account and service needs. Works closely with leadership to resolve service issues.Integrity Fiber's mission is to be trustworthy, passionate, dependable and a sustainable partner to our communities, team members, and customers.ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:Manage & schedule account pick-ups. Provides quality service & support.Resolves conflicts with clients or issues with truck scheduling.Takes initiative to problem solving.Responsible for developing long-term relationships with clients.Promptly answer vendor telephone calls and respond to emails.Meet deadlines & fill monthly orders / track monthly orders.The Liaison between customers and sales reps.Regular and predictable attendance.OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE:Reliable and ability to prioritize tasks / excellent multi-tasking and strong organization skillsComply with all company policies and procedures and all applicable laws and regulations.Additional duties as assigned.REQUIRED EDUCATION / EXPERIENCE:HS Education 3 years of experience in a customer servicePreferred Education/Experience:College degree preferably in a business-related fieldRequired Skills (Technical, Clerical, Language, Etc.)Proficient in Microsoft office and other accounting system programs;Ability to type at reasonable speed; 10-key by touch.Excellent communication skills both verbally and written.Basic math functions (add, subtract, divide) Ability to turn pounds into tons and calculate per ton costs.Detail oriented demonstrating high degree of accuracy; well-organized.Ability to work independently with minimal or without supervision.Physical DemandsAbility to work in a fast-paced environment with deadlines. Ability to sit, stand, grasp, reach, push, pull, twist, climb, bend, use of keyboard and 10-key.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Other InformationMust be willing to work extended hours including weekends when needed.The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.Company DescriptionNot everybody gets to go to work and strive to save the planet. But wouldn’t it be great if more of us could? At Integrity Fiber, we think so. That’s why we work as hard as we do to inspire and empower others to do their part.From global retail giants to rural paper mills, we serve a diverse community of climate-conscious companies—because the kind of change we’re shooting for takes all of us.Our industrial recycling programs create more opportunities for more companies to reach their goals, sustainably. Multiplying our impact.Today, we divert about 1.4 million tons of recovered paper waste away from landfills and back into the economy for reuse in manufacturing.By adding to the available fiber supply, we save trees and water, reduce methane gasses, and help consumers feel good about the products they’re buying and the packages they come in. Recycling also creates nine times more jobs than dumping waste in landfills and incinerators.

Salary : $52,000 - $65,000