What are the responsibilities and job description for the Automotive BDC Rep position at Integrity Automotive Group?
****Starting at $18 Per Hour - plus Commission and Bonus'*****
Integrity Automotive is Family owned and Operated with over 40 years’ experience. Operating 4 locations in New York and New Jersey, our family values and best practice approach when dealing with our customers has served our dealerships well.
Experienced BDC Representative to join their team! Must have Minimum One Year Automotive BDC Experience.
Our Customer Relation Coordinators earn a salary PLUS commissions and Bonus with many opportunities for advancement!!!
Flexible 40 Hour Work Week. Friday, Saturday and Monday is a must!!
Our Customer Relation Coordinator (BDC) Representative is the first person our customers speak whether it's online / Text messaging and or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience.
BDC Responsibilities include:
- Answering all incoming calls to the department and scheduling appointments
- Answering all internet inquiries to facilitate appointments into the dealership
- Making phone calls to customers after visiting the service to find out about their experience
- Helps customer questions and concerns with vehicle via phone, email, text or chat.
BDC Requirements:
- Basic phone & computer skills
- Must have a clear, articulate and pleasant speaking voice
- Must be dependable reporting to work every day on time.
- Ability to address and answer customer requests via phone and e-mail skills.
- Strong organizational skills and the ability to effectively multi-task
- Excellent written and oral bi-lingual communication skills a plus.
- Excellent follow-up skills
- Dependable and compliant in following assigned work schedule which will include evening and Saturday hours.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $18