Automotive Service Advisor

Professional Growth. Work-Life Balance. No Weekends.

We are a dealership-alternative for automotive repair and maintenance for all makes and models. Our shops are gorgeous and clean, our work environments are positive and collaborative and we consider building relationships with our guests as the number one priority. We’ve become one of the highest rated and fastest growing automotive repair shops in the DFW Metroplex by refusing to compromise on our core values and dedicating ourselves to our craft since day one. Don't just take our word for it, check out our 5,000 5-Star Google reviews.

WE ARE CURRENTLY LOOKING TO FILL THIS ROLE IN OUR COIT LOCATIONS.

JOB DESCRIPTION

Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following:

• Service advisors are responsible for providing an OUTSTANDING client experience! You will be a part of our client-centric philosophy where we take care of the Client FIRST and the Car SECOND. You must have a culture of "Yes"!
• Keeping your team morale up as you are the liaison between your technicians and the client!
• Upon receiving an inspection report from your technicians, you are responsible to generate estimates for all maintenance and repair items using our shop management software.
• Presenting clients with all repairs suggested by your talented technicians. You will estimate and present the technician's findings to the client in an efficient and effective manner. Educate and inform them on the stats of their vehicle (the good, the bad, the ugly).
• Upon approval from the client, you are responsible for sourcing the parts after checking all part vendors for best part quality, best availability and best price. Use quality parts when available and ensure the client leaves with a vehicle that is safe and reliable.
• Tracking parts delivery and if a core is needed, then verify with our technician immediately to ensure the delivered parts are correct.
• Fully documenting every ticket to justify each repair. Verify that you produce full documentation on every repair order(Concern, Cause, Correction). Keep our clients informed by updating them throughout each day and giving prompt action to phone calls, emails, voicemails, text messages and other sales activity.
• Maintaining shop cleanliness (interior, exterior, bathrooms, garage) by establishing practices that ensure routine cleaning and maintenance of the entire shop ecosystem.

QUALIFICATIONS

• 3 years experience in service advising or other sales equivalent role
• High school diploma
• Valid driver’s license
• ASE certifications are encouraged but not required

WHAT YOU CAN EXPECT FROM US

• To be given continuous support.
• To be treated with courtesy and respect at all times.
• That you will only be asked to perform work with the utmost ethical considerations.
• That we will supply you with leadership that actively listens and creates opportunities for your career-growth.
• That your work environment will be positive, collaborative, and clean.
• That we provide incentive/bonus plans with targets that are actually attainable.

ADDITIONAL INFORMATION & BENEFITS

• Our multi-million-dollar facilities are furnished with state-of-the-art equipment, software, amenities and resources.

If you're ready to join one of the fastest-growing, top-rated automotive companies in the DFW area and be part of a high-performing team with purpose—apply now.

• The company covers 75% of your premium after 30 days of tenure.
• Tenure-based promotions and incentives. Your loyalty pays off!
• Paid time-off.
• We are closed every weekend!

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Service Advisor: 3 years (Required)

License/Certification:

• drivers license (Required)
• state inspector license (Preferred)

Work Location: In person

Salary : $50,000 - $55,000