What are the responsibilities and job description for the Desktop Support Technician position at Integrated Technology Strategies, Inc.?
Role: Desktop Support Technician
Location: Santa Fe, NM (100% Onsite)
Interview: In-Person
Duration: 08/17/2026 – 07/31/2027
Work Schedule: Full-time, 40 Hours/Week (Onsite Only)
Submission Deadline: 07/30/2026
Max Submittals: 2
Role Summary
Seeking a Desktop Support Technician to provide onsite technical support for desktop and laptop systems in a Microsoft environment. The ideal candidate will have experience with hardware/software troubleshooting, Microsoft 365, Active Directory, ticketing systems, and excellent customer support skills.
Must-Have Skills
- Desktop & Laptop Support
- Windows Operating Systems
- Microsoft 365 (Office 365)
- Outlook & Microsoft Teams
- Active Directory
- Hardware & Software Troubleshooting
- Help Desk / Technical Support
- Ticketing Systems (ServiceNow or similar)
- PC Break/Fix
- Microsoft Environment Support
- Basic Networking Troubleshooting
- Customer Service & Communication
Preferred Skills
- PowerShell
- PERL
- Shell Scripting
Core Skills
Desktop Support | Windows OS | Microsoft 365 | Outlook | Teams | Active Directory | ServiceNow | Help Desk | PC Break/Fix | Hardware Troubleshooting | Software Installation | Basic Networking | Customer Support | PowerShell