Lead Field Service Technician

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities and Expectations: 

We are looking for a talented Lead Field Service Technician who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong troubleshooting and repair skills and provide unmatched service to our customers. You will perform vibration analysis, thermographic imaging, and various electrical tests while diagnosing and repairing units. This is a hands-on position requiring the aptitude and attitude to do whatever it takes to safely get the customers back online. The ideal candidate would have a good blend of electrical and mechanical background with experience with motors, VFDs, soft starts, and PLCs. IPS Field Service Technicians demonstrate strong repair skills and commitment to providing an Unmatched Customer Experience. 

• Responsible for leading jobs and other service technicians in the field.
• Represent the company in a knowledgeable and professional manner
• Assist with developing proposals, performing job walks, and defining work scope to meet customer needs and requirements on reliability, preventative maintenance, motor change-outs, and testing of customer equipment.
• Performs mentoring, training, and guidance to other team members in advanced electrical skills and maintenance practices
• Assume responsibility as assigned and act on own authority accordingly.
• Complete a field service safety checklist on every job to identify and mitigate job hazards.
• Perform electrical tests using various portable electronic equipment including but not limited to: Megger®, PdMA MCE, Multimeter and DLRO.
• Install/Remove AC and DC electric motors, laser align equipment, read precision measuring tools such as micrometers, replace sleeve and anti-friction bearings, set seals, air gaps, torque critical components to proper torque specs.
• Strong problem-solving skills.  Think outside the box to get the customer back online quickly and safely.
• Ability to perform high quality work with minimal to no supervision
• Interpret and ensure compliance with operating policies and procedures 
• Clean electro-mechanical equipment is needed using various methods including but not limited to bead blasting, ice blasting, and solvent cleaning
• Maintain close relationships with customers as well as the sales, marketing, field service, and service center technical teams
• Prepare technical reports to provide information on conditions of equipment service and recommend actions to be taken
• Be an effective communicator to FS Manager, FS Coordinator, and customers alike to convey scope changes, findings, actions taken, and solutions

Qualifications and Competencies: 

• PdMA testing experience preferred
• Level I Vibration Analysis preferred  
• 4 years of AC/DC motor experience preferred
• Laser shaft alignment experience preferred
• PLC, Instrumentation, Controls experience preferred
• 480V – 4160V Variable Frequency Drive troubleshooting experience preferred 

• Strong attention to detail and ability to follow directions with precise execution  
• Ability to work in a fast-paced environment, follow standardized work procedures, and apply strong analytical problem-solving dynamics in a continuous improvement environment  
• Ability to collaborate with team members  
• Strong customer focus with professional communication  
• Available and willing to work flexible hours, overtime, and weekends as required, and willing to be on call   
• Ability to perform math functions, including addition, subtraction, multiplication, division and understanding fractions and percentages  
• Strong verbal and written communication skills  
• Basic computer skills  
• Must have a valid Driver’s License and acceptable driving record  
• Ability to travel locally and overnight  

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• On-the-job training
• Tuition Reimbursement Program 
• Medical, Dental, and Vision plans
• Safety shoe & glasses reimbursement
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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