What are the responsibilities and job description for the Key Account Manager position at Integrated Power Services?
Why IPS?
If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work—if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!
Benefits
Responsibilities & Expectations
The Key Account Manager is responsible for developing and managing strategic customer relationships within the Burlington site’s assigned market. This position will be focused primarily on low- and medium-voltage switchgear, circuit breakers, and related electrical distribution and power management solutions. The Key Account Manager will identify and develop new business opportunities, strengthen relationships with existing customers, understand customer requirements, and leverage the capabilities of the Burlington site to deliver effective technical and commercial solutions.
Develop and maintain a targeted list of prospective and strategic customers in collaboration with the business development team and establish appropriate account and sales strategies.
Build and maintain strong, long-term relationships with key customers, electrical contractors, OEMs, industrial facilities, utilities, and other relevant accounts.
Identify opportunities for the repair, refurbishment, service, testing, modification, and supply of low- and medium-voltage switchgear and circuit breakers.
Analyze and understand customer requirements, applications, specifications, and project needs to recommend appropriate solutions.
Advise customers on Burlington site capabilities, including available services, technical expertise, and capabilities related to switchgear and circuit breakers.
Coordinate with technical specialists, engineering, operations, and other internal resources to develop proposals and solutions for complex customer requirements and equipment modifications.
Present proposals, technical solutions, and commercial offerings to customers and effectively communicate the value of Burlington site capabilities.
Identify opportunities to expand existing customer relationships through cross-selling applicable products and services within the company’s portfolio, with primary emphasis on low- and medium-voltage electrical distribution equipment.
Consult with appropriate management on issues involving pricing, specifications, warranties, service adaptations, scope, and other customer requirements.
Maintain a thorough understanding of competitors, market conditions, pricing, and competitive bid situations within the electrical distribution and power management market.
Develop and maintain a strong sales pipeline through customer visits, networking, prospecting, referrals, and other business-development activities.
Maintain regular customer contact through in-person visits, calls, correspondence, and follow-up activities.
Collaborate with internal teams to ensure customer commitments are clearly communicated and effectively executed.
Track account Progress and hold regular reviews internally and with customers to drive growth and improved customer experience.
You’ll thrive at IPS if you…
At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work—if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!
Benefits
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Extensive Training & Career Development Programs
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
Responsibilities & Expectations
The Key Account Manager is responsible for developing and managing strategic customer relationships within the Burlington site’s assigned market. This position will be focused primarily on low- and medium-voltage switchgear, circuit breakers, and related electrical distribution and power management solutions. The Key Account Manager will identify and develop new business opportunities, strengthen relationships with existing customers, understand customer requirements, and leverage the capabilities of the Burlington site to deliver effective technical and commercial solutions.
Develop and maintain a targeted list of prospective and strategic customers in collaboration with the business development team and establish appropriate account and sales strategies.
Build and maintain strong, long-term relationships with key customers, electrical contractors, OEMs, industrial facilities, utilities, and other relevant accounts.
Identify opportunities for the repair, refurbishment, service, testing, modification, and supply of low- and medium-voltage switchgear and circuit breakers.
Analyze and understand customer requirements, applications, specifications, and project needs to recommend appropriate solutions.
Advise customers on Burlington site capabilities, including available services, technical expertise, and capabilities related to switchgear and circuit breakers.
Coordinate with technical specialists, engineering, operations, and other internal resources to develop proposals and solutions for complex customer requirements and equipment modifications.
Present proposals, technical solutions, and commercial offerings to customers and effectively communicate the value of Burlington site capabilities.
Identify opportunities to expand existing customer relationships through cross-selling applicable products and services within the company’s portfolio, with primary emphasis on low- and medium-voltage electrical distribution equipment.
Consult with appropriate management on issues involving pricing, specifications, warranties, service adaptations, scope, and other customer requirements.
Maintain a thorough understanding of competitors, market conditions, pricing, and competitive bid situations within the electrical distribution and power management market.
Develop and maintain a strong sales pipeline through customer visits, networking, prospecting, referrals, and other business-development activities.
Maintain regular customer contact through in-person visits, calls, correspondence, and follow-up activities.
Collaborate with internal teams to ensure customer commitments are clearly communicated and effectively executed.
Track account Progress and hold regular reviews internally and with customers to drive growth and improved customer experience.
You’ll thrive at IPS if you…
- Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
- Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
- Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
- Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
- Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
- Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.