Customer Service & Office Support Specialist

Integrated Media Systems is hiring a Customer Service & Office Support Specialist for our Ashburn office. This full-time, in-person role combines customer service and administrative support with receiving and inventory work as needed.

Responsibilities

- Review incoming customer requests and determine the appropriate next step.

- Schedule sales and service appointments accurately.

- Make and receive customer calls with professionalism.

- Assist with follow-up, returns, warranty paperwork, vendor coordination, and other administrative tasks.

- Receive shipments, verify inventory, stock shelves, and organize project materials.

Qualifications

- Professional phone, email, and customer-service skills.

- Previous customer service, scheduling, or office-administration experience preferred.

- Strong organization, accuracy, and follow-through.

- Comfortable learning new office and scheduling software.

- Able to safely lift and move equipment weighing up to 50 pounds and use a hand truck or pallet jack.

- Able to pass a background check and drug screen.

Schedule: Monday through Friday, 8:00 AM to 4:00 PM.

Pay: $23.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to safely lift and move up to 50 pounds, with or without reasonable accommodation, and are you willing to perform routine receiving and warehouse tasks?

Experience:

• customer service, scheduling, or office support: 2 years (Preferred)

Ability to Commute:

• Ashburn, VA 20147 (Preferred)

Work Location: In person

Salary : $23 - $26