What are the responsibilities and job description for the TRANSITION COORDINATOR position at Integrated Home Brand?
Who we are:
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1
Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.
Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
- Medical, Vision, Dental, Short- and Long-term insurance
- 6 Days of Holidays Pay
- 12 days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
What will you be doing:
Responsible for processing patient referrals and maintaining client information in database. Provides clerical and administrative support to DME Customer Service in day-to-day care management activities. Provides telephonic support for incoming and outgoing calls from patients, providers, Transition Coach and other team members related to the Transition Care program. Responsible for expanding, updating and maintaining community resource database.
What will you come with:
- 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred.
- Effective verbal and written communication skills.
- Ability to use various computer programs and applications, IE EMR/EHR
- Ability to self-motivate and work independently.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Familiar with Patient Referrals
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.