What are the responsibilities and job description for the Customer Care Specialist position at Integrated Home Brand?
Who we are:
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1
Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.
Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
Offering a competitive compensation package, including but not limited to;
- Medical, Vision, Dental, Short- and Long-term insurance
- 6 Days of Holidays Pay
- 13 days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
What you will be doing:
The Customer Care Specialist plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. This multi-faceted position involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans. The specialist serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements. Success in this role requires excellent communication, problem-solving, and organizational skills to enhance service delivery and patient satisfaction.
What will you need to succeed:
- Associates degree OR equivalent experience.
- High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred.
- 1–3 years of experience in customer service, healthcare coordination, or referral management.
- Experience working with health plans, home health agencies, or DME providers is a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office Suite products (Word, Excel)
- Knowledge of HIPAA, CMS, and healthcare regulatory requirements.
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.