Human Resources Generalist- Billing Coordinator

Department: Administration (HR, Payroll/Benefits, Revenue Cycle)
Location: Hampton, VA (Hybrid Flexibility)
FLSA Status: Exempt
Employment Type: Full-Time
Reports To: Chief Executive Officer (CEO)

Position Summary

The Human Resources & Revenue Cycle Specialist plays a critical dual role supporting both people’s operations and financial performance within a behavioral health organization. This position is responsible for managing the full employee lifecycle while ensuring accurate and efficient billing, claims processing, and revenue cycle operations.

This role requires a highly organized and detail-oriented professional who can balance confidential HR responsibilities with financial accuracy and compliance, contributing to a positive workplace culture and a healthy revenue cycle.

Key Responsibilities

Human Resources Operations

• Manage the full employee lifecycle including recruitment, onboarding, offboarding, and personnel records
• Maintain HRIS systems and ensure data accuracy, reporting, and compliance
• Administer payroll, including timekeeping reconciliation and processing
• Oversee benefits administration (enrollment, changes, employee support, and vendor coordination)
• Ensure compliance with federal, state, and local employment laws and regulations
• Support employee relations, including investigations, conflict resolution, and performance management
• Assist leadership with disciplinary actions, documentation, and policy implementation
• Coordinate training, credentialing, and continuing education tracking
• Maintain HR policies, SOPs, and conduct periodic audits (I-9, licensure, personnel files)

Talent Acquisition & Workforce Management

• Coordinate job postings, candidate screening, interviews, and hiring processes
• Manage background checks, onboarding documentation, and new hire orientation
• Track credentialing and licensure requirements for clinical staff

Payroll & Benefits Administration

• Process payroll accurately and on schedule
• Reconcile payroll and benefits data with financial records
• Administer benefits programs including medical, dental, vision, and retirement plans
• Ensure compliance with ACA, COBRA, and other benefits regulations

Revenue Cycle & Billing Operations

• Verify client insurance eligibility and benefits prior to service delivery
• Process authorizations and ensure compliance with payer requirements
• Submit and monitor insurance claims (Medicaid, Medicare, commercial payers)
• Ensure accurate coding (CPT, ICD-10) in collaboration with clinical staff
• Post payments, reconcile accounts, and manage billing records
• Monitor accounts receivable and follow up on unpaid or denied claims
• Resolve billing discrepancies and client account issues
• Maintain compliance with HIPAA and healthcare billing regulations

Denials Management & Collections

• Investigate and resolve denied or rejected claims
• Conduct root-cause analysis and implement corrective actions
• Manage AR aging and collections to improve cash flow
• Process refunds, adjustments, and write-offs in accordance with policy

Reporting, Compliance & Continuous Improvement

• Generate HR and billing reports, dashboards, and analytics
• Support financial audits and compliance reviews
• Maintain internal controls across HR and revenue cycle functions
• Identify process improvements and implement best practices
• Ensure adherence to HIPAA, 42 CFR Part 2, and applicable healthcare regulations

Qualifications

Education

• Bachelor’s degree in human resources, Business Administration, Healthcare Administration, Accounting, or related field required
• HR certification (PHR, SHRM-CP) preferred
• Revenue cycle or coding certification (CPC, CRCR) a plus

Experience

• 3–5 years of experience in HR operations and/or healthcare revenue cycle
• Experience in behavioral health or healthcare setting strongly preferred
• Proven experience with payroll, benefits, and billing processes
• Familiarity with Medicaid, Medicare, and commercial insurance billing

Knowledge, Skills & Abilities

• Strong understanding of employment laws and healthcare regulations
• Knowledge of HIPAA and revenue cycle processes
• High attention to detail and accuracy
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in HRIS, payroll systems, EHR, and billing platforms
• Analytical mindset with problem-solving capabilities

Work Environment

• Hybrid work environment with flexibility for remote work
• Occasional in-office presence and regional travel as needed
• Interaction with employees, leadership, clinical staff, clients, and payers

Integrated Health Services is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment, in accordance with the Americans with Disabilities Act (ADA).

Pay: From $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: Hybrid remote in Hampton, VA 23669

Salary : $45,000