Service Coordinator/Dispatcher

Overview

Who We Are:

We’re a trusted commercial HVAC manufacturing representative firm that prides itself on responsiveness, problem-solving, and delivering the most thoughtful solutions. Our deep technical expertise and experienced service team enable us to deliver the best results for our partners and customers. We are the largest independent commercial HVAC representative firm in Florida. Our team is committed to the success of the owners, developers, contractors, engineers, and manufacturers we work with – we’re all in this together!

We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors and the field. Must be able to work well with others in a fast-paced & high-volume environment.   

Responsibilities

• Coordinates service resources as related to service operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
• Generates Work Order Documents, dispatches technicians and notifies customers
• Responsible for customer interaction
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
• Logs service start-up and service work requirements in job tracking system
• Responsible for generating and printing various assigned reports
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
• Other duties as assigned.

Qualifications

• Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Other Skills & Abilities

Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.