What are the responsibilities and job description for the Booking Agent Supervisor position at Integral Diagnostics (IDX)?
About The Role
Apex Radiology is seeking an experienced full-time Booking Centre Supervisor to lead and support our patient bookings team. This role combines operational duties with staff supervision, ensuring efficient, patient-centered scheduling and excellent customer service.
Reporting to the Administration Services Manager, your responsibilities will include:
Emma Butler ebutler@idxgroup.com.au or 61 459 916 641.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
Apex Radiology is seeking an experienced full-time Booking Centre Supervisor to lead and support our patient bookings team. This role combines operational duties with staff supervision, ensuring efficient, patient-centered scheduling and excellent customer service.
Reporting to the Administration Services Manager, your responsibilities will include:
- Supervising the Booking Centre team including training, rostering, and workflow support.
- Handling escalated patient and referrer enquiries professionally.
- Maintaining operational workload by scheduling patient appointments and managing calls.
- Monitoring call volumes, wait times, and patient experience metrics.
- Ensuring accuracy of bookings, patient communication, and fee estimates.
- Supporting process improvements and workflow efficiency initiatives.
- Leading team meetings, ensuring key information regarding the bookings function is shared and understood.
- Supporting team members to meet necessary skill requirements, providing learning and development opportunities in collaboration with the Training Supervisor.
- Acting as the first contact for problem resolution regarding all queries relating to the Booking Centre.
- Serving as an escalation point for patient booking inquiries and resolving grievances or complaints.
- Liaising with technical and support staff regarding booked services to ensure smooth operations
- Demonstrated experience in medical bookings, call centre, or customer service roles.
- Supervisory or leadership experience.
- Excellent communication and problem-solving skills.
- Strong organisational skills and ability to manage competing priorities.
- Ability to balance operational and supervisory responsibilities.
- A positive, team-focused approach.
- Permanent full-time hours with a leading professional company.
- Subsidised uniforms. & Free parking.
- Modern working facilities.
- THRIVE Wellbeing Program offering Emotional, Financial, Physical and Social opportunities.(Including Fitness Passport & Flare Discount app)
- Career and Professional Development opportunities.
- Access to our Employee Assistance Program (EAP).
- Discounted Medical Imaging.
Emma Butler ebutler@idxgroup.com.au or 61 459 916 641.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.