What are the responsibilities and job description for the Customer Service Representative (CSR) position at Integra Electrical?
At Integra Electrical, we believe every phone call is an opportunity to earn a customer for life. We're looking for a highly motivated Customer Service Representative who thrives in a fast-paced environment and understands that exceptional customer service starts with answering the phone.
Our ideal candidate takes pride in providing outstanding customer experiences, enjoys helping people, and can confidently manage a high volume of inbound calls while maintaining professionalism and urgency.
What You'll Do
As a Customer Service Representative, you'll be the first point of contact for our customers. Your primary responsibility is ensuring every customer receives prompt, professional, and friendly service from the moment they contact us.
Key Responsibilities
- Answer all incoming calls with a goal of answering within two rings
- Schedule service appointments efficiently while maximizing booking opportunities
- Respond promptly to customer inquiries via phone, email, text, chat, and other communication platforms
- Provide customers with accurate information regarding our electrical services
- Build trust through active listening, empathy, and clear communication
- Follow up on voicemail messages and customer requests in a timely manner
- Maintain detailed and accurate customer records
- Collaborate with dispatch and operations to ensure an exceptional customer experience
- Help generate positive customer reviews through outstanding service
What Makes You Successful
You are someone who:
- Understands that answering the phone quickly is critical to delivering excellent customer service
- Enjoys talking with people and solving problems
- Can remain calm, professional, and friendly during busy periods
- Learns quickly and adapts to changing priorities
- Takes ownership and follows through
- Has excellent organizational and multitasking skills
- Thrives in a team environment while working independently
- Maintains a positive attitude and strong work ethic
Qualifications
- High school diploma or equivalent
- Minimum 2 years of customer service experience
- Previous call center or high-volume phone experience preferred
- Excellent verbal and written communication skills
- Strong computer and typing skills
- Ability to multitask across multiple software systems
- Strong attention to detail
- Professional phone etiquette
- Ability to pass a criminal background and employment reference check
Pay: $37,740.00 - $52,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $37,740 - $52,000