What are the responsibilities and job description for the Energy Customer Service Representative position at Key Cooperative?
Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties. Key Cooperative provides Agronomy, Energy, Feed and Grain with a small-town, yet professional feel. Our employees take pride in our identity, and they're committed to the success of our owners by delivering innovation, leadership, and performance. If you're looking for a place where you can grow and be proud of what you do each day - you can find this kind of career at Key Cooperative.
We are hiring an Energy Customer Service Representative. In this role, you will work in a fast-paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic.
We offer competitive compensation along with a full benefits package including development opportunities, health, vision, and dental insurance along with two retirement plans - 401(k) and pension. We also offer an amazing family work environment where we all share a passion for agriculture and our member-owners and customers.
This role is for you if you have:
- High school diploma or GED.
- Valid driver’s license.
- Ability to work longer hours during peak seasons, including evening and weekends.
- An outstanding work ethic with ability to pay attention to the details.
- Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills.
What you will be doing:
- Provide the Energy Department with customer service by handling customer inquiries and taking orders.
- Working with software used company wide.
- Understand customers, their needs and buying habits; inform customers of programs and product promotions.
- Assist with producer grain accounting, settlements, and customer orders at the specified location.
- Properly weigh and grade grain deliveries.
- Efficiently receiving inbound deliveries, managing walk-in and call-in business traffic.
- Promptly answers all phone calls, voicemails and electronic communications.
- Aid in assigned accounting functions of the Petroleum Department.
- Assist Agronomy, Energy, Feed and Grain departments with customer account information, billing and inventory accounting.
- Become proficient in the use of use of company-wide software utilized by each department.
- Effectively coordinate with other locations and employees to deliver a superior customer service experience.
- Additional responsibilities and duties as directed by the supervisor.