What are the responsibilities and job description for the ServiceNow Developer (TS/SCI) position at Intact Technology?
POSITION TITLE: ServiceNow Developer
CLEARANCE REQUIRED: TS/SCI
About Us
Intact Technology is a ServiceNow Elite Partner focused exclusively on federal and public sector clients. We deliver ITSM, ITOM, ITAM, and AI-enabled workflows that help agencies operate more efficiently, modernize service delivery, and achieve measurable outcomes.
We are a small, high-performing team that values ownership, accountability, and execution. Everyone here contributes directly to client success and has the opportunity to make a meaningful impact. Our culture is built on trust, flexibility, and the freedom to solve problems creatively while leveraging modern tools and technologies to work smarter.
We invest in our people through competitive benefits, professional development, and opportunities for growth. If you want to do meaningful work, collaborate with experienced professionals, and have direct access to leadership, Intact Technology offers an environment where you can grow your career while delivering results that matter.
The Role
We're looking for a ServiceNow Developer to support the design, development, and enhancement of ServiceNow solutions within secure federal environments. This role is ideal for someone who is technically strong, self-motivated, and comfortable taking ownership of work from requirements through deployment.
You'll work closely with clients and internal teams to deliver scalable solutions across the ServiceNow platform, with a primary focus on ITSM and related workflows. Success in this role requires strong problem-solving skills, attention to detail, and the ability to thrive in fast-paced, mission-driven environments.
This is an opportunity to work on complex, high-impact programs where your contributions directly support critical government operations. If you enjoy solving challenging problems, working alongside experienced professionals, and delivering results that matter, we'd like to hear from you.
To Be Successful Here You Will
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
CLEARANCE REQUIRED: TS/SCI
About Us
Intact Technology is a ServiceNow Elite Partner focused exclusively on federal and public sector clients. We deliver ITSM, ITOM, ITAM, and AI-enabled workflows that help agencies operate more efficiently, modernize service delivery, and achieve measurable outcomes.
We are a small, high-performing team that values ownership, accountability, and execution. Everyone here contributes directly to client success and has the opportunity to make a meaningful impact. Our culture is built on trust, flexibility, and the freedom to solve problems creatively while leveraging modern tools and technologies to work smarter.
We invest in our people through competitive benefits, professional development, and opportunities for growth. If you want to do meaningful work, collaborate with experienced professionals, and have direct access to leadership, Intact Technology offers an environment where you can grow your career while delivering results that matter.
The Role
We're looking for a ServiceNow Developer to support the design, development, and enhancement of ServiceNow solutions within secure federal environments. This role is ideal for someone who is technically strong, self-motivated, and comfortable taking ownership of work from requirements through deployment.
You'll work closely with clients and internal teams to deliver scalable solutions across the ServiceNow platform, with a primary focus on ITSM and related workflows. Success in this role requires strong problem-solving skills, attention to detail, and the ability to thrive in fast-paced, mission-driven environments.
This is an opportunity to work on complex, high-impact programs where your contributions directly support critical government operations. If you enjoy solving challenging problems, working alongside experienced professionals, and delivering results that matter, we'd like to hear from you.
To Be Successful Here You Will
- Design, build, and enhance custom ServiceNow solutions that support secure government environments.
- Collaborate closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities.
- Lead module development, integrations, and enhancements across the ServiceNow suite.
- Ensure platform stability, performance, and secure configuration under TS/SCI protocols.
- Mentor junior developers and provide technical direction on best practices in a high-stakes, cleared environment.
- TS/SCI clearance — must-have (no exceptions).
- Ability to work onsite 5 days a week in Lorton, VA or Warrenton, VA
- Prior experience working directly on a cleared or classified network.
- 5 years of hands-on ServiceNow development experience.
- Mastery of the ITSM suite — Incident, Problem, Change, CMDB, and more.
- Comfort working fully onsite in Lorton, VA.
- Deep understanding of JavaScript, REST/SOAP APIs, and ServiceNow scripting.
- Strong grasp of SDLC processes in secure or regulated environments.
- ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.).
- Experience developing and implementing systems using Agile/Scrum methodology.
- Familiarity with additional ServiceNow modules such as SecOps, Discovery, or HAM/SAM.
- Experience with automated testing frameworks and DevOps integrations within ServiceNow.
- We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
- We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
- Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
- Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
- We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
Salary : $80,000 - $230,000