What are the responsibilities and job description for the Change Readiness Consultant position at Intact Technology?
ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.
Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.
We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.
THE ROLE:
This role is part of Intact’s Change Readiness team, whose mission is to empower stakeholders through consumable, accessible communications and training, and organizational change. Our work ensures that users not only adopt but also fully understand and utilize the solutions we implement and manage, to set their organization and themselves up for the best possible business outcomes.
The team collaborates closely with business stakeholders, project managers, technical experts, and business analysts. We synthesize information across workstreams to provide strategic recommendations and create comprehensive adoption and enablement plans. Our team values self-driven, curious subject matter experts who are motivated by customer needs and are committed to doing the right thing.
The Change Readiness Consultant is responsible for creating and delivering strategic communication and training programs that ensure the successful adoption of tools and processes across customer projects. This role will collaborate with internal and customer teams to build communications & training strategies, as well as accompanying deliverables for both.
TO BE SUCCESSFUL HERE YOU WILL:
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.
Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.
We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.
THE ROLE:
This role is part of Intact’s Change Readiness team, whose mission is to empower stakeholders through consumable, accessible communications and training, and organizational change. Our work ensures that users not only adopt but also fully understand and utilize the solutions we implement and manage, to set their organization and themselves up for the best possible business outcomes.
The team collaborates closely with business stakeholders, project managers, technical experts, and business analysts. We synthesize information across workstreams to provide strategic recommendations and create comprehensive adoption and enablement plans. Our team values self-driven, curious subject matter experts who are motivated by customer needs and are committed to doing the right thing.
The Change Readiness Consultant is responsible for creating and delivering strategic communication and training programs that ensure the successful adoption of tools and processes across customer projects. This role will collaborate with internal and customer teams to build communications & training strategies, as well as accompanying deliverables for both.
TO BE SUCCESSFUL HERE YOU WILL:
- Engage and collaborate with customer & internal project teams from project initiation through project completion.
- Advise teams on communications, training, and enablement best practices.
- Develop communications and enablement strategies for small, medium, and large strategic projects or programs.
- Create and deliver multimedia communications (emails, SharePoint articles, presentation decks, videos, etc.) and training plans.
- Oversee and contribute to the creation of training and enablement materials (User Guides, Quick Reference Guides, Videos, Live Training sessions).
- Coordinate training events and track delivery and effectiveness, implementing improvements as needed.
- Initiate and deliver facilitated sessions with the customer, fellow team members, or independently.
- Audit, maintain, and update training materials as required.
- Report project status, risks, and needs to project managers, program managers, and supervisors.
- Bachelor’s degree in Communications, Marketing, Instructional Design, Adult Education, or a relevant field.
- 3 years of customer-facing training or communications experience, with 5 years of total professional experience.
- Proven expertise in strategic planning, instructional design principles, and multi-channel communication strategies.
- High level of written and oral communication skills, critical thinking, and problem-solving ability.
- Strong interpersonal skills with the ability to engage at all levels of an organization and work effectively across cultural boundaries.
- Excellent organizational and time management skills with the ability to prioritize and anticipate needs.
- Experience with Microsoft Office Suite including SharePoint, PowerPoint, Excel, and Word.
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving technology.
- Experience managing Learning Management Systems (LMS) and/or knowledge repositories.
- Experience with ServiceNow products and training delivery.
- We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
- We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
- Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
- Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
- We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.