Patient Services Representative

We are seeking an experienced Patient Access Associate III – Scheduler to support four high-volume Maternal Fetal Medicine clinics specializing in high-risk pregnancies. This role requires strong scheduling experience, advanced Epic proficiency, and the ability to coordinate complex appointments in a fast-paced healthcare environment.

Key Responsibilities:

• Schedule and coordinate appointments across four specialty clinics, including ultrasounds, physician consultations, nurse visits, and genetic counseling.
• Manage high call volumes and complex scheduling requests.
• Process referrals, incoming faxes, and patient documentation.
• Maintain accurate patient information and scheduling details in Epic.
• Use NICE, Epic, and Microsoft Teams to support scheduling and daily operations.
• Assist with efficient department operations and support patient access goals.

Requirements:

• High School Diploma or GED.
• Minimum 2 years of healthcare scheduling or patient access experience.
• Epic experience is required.
• Previous experience as a dedicated scheduler, preferably in a high-volume specialty clinic or healthcare call center.
• Strong computer, communication, organizational, and problem-solving skills.
• Ability to work independently, manage competing priorities, and navigate multiple systems with minimal training.

Ideal candidates will have experience coordinating complex appointments, managing high-volume scheduling workflows, and providing excellent customer service while maintaining accuracy and efficiency.

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.