What are the responsibilities and job description for the Customer Service Manager (INTERNAL) position at InsureOne Insurance Services America LLC?
About Us:
InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. Established over three decades ago, InsureOne has locations across the US to better serve our clients. Our knowledgeable team of insurance professionals is local agents who take pride in providing quality service, rates, and coverage options tailored to our clients’ individual needs. Our agents specialize in crafting a special partnership with customers to ensure a white-glove experience.
Join the winning team at InsureOne, part of Confie, which has been ranked as #1 in Insurance Journal's annual Top 50 Personal Lines Agency for the tenth consecutive year in 2025.
What We Offer:
- Competitive pay with performance-based bonus opportunities
- Ongoing training and mentorship to support personal and professional growth
- Growth-oriented culture with internal promotion opportunities
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) plan with competitive employer match to help you plan for the future
- Paid time off including holidays, vacation, and personal time
- Annual incentive trip for top performers
- Fitness perks with a corporate discount at 24-Hour Fitness to support a healthy lifestyle
- Employee Assistance Program offering confidential support for personal or professional challenges at no cost
- Extra perks including access to disability, hospital indemnity, critical illness, accident, and universal life insurance plans, as well as pet insurance
Pay Details:
The pay range for the Manager of Customer Service is $50,000 - $110,000 / year performance-based bonuses
Location:
Onsite at: 30 Waterside Dr. Farmington, CT 06032
What You Will Do:
InsureOne is seeking a results-driven and dynamic leader to oversee our Customer Service team in Farmington. This role is responsible for supervising daily team performance, coaching and developing staff, and ensuring the delivery of exceptional service while driving revenue growth. Key responsibilities include resolving escalated customer issues, building strong client relationships, maintaining operational excellence, and executing business plans to achieve production and active customer goals. If you are passionate about the opportunity to be part of a new venture from the ground up, we invite you to join a nationally recognized organization.
- Supervise the daily performance and productivity of the Customer Service team to ensure alignment with business goals and service standards
- Drive business growth and customer retention by proactively building strong client relationships and educating customers on insurance products that best meet their needs
- Coach and mentor team members to consistently deliver exceptional customer service and uphold company values
- Develop and implement business plans to achieve operational goals, monitoring team performance to ensure success across all assigned customer portfolios
- Handle escalated customer service issues with professionalism and efficiency, ensuring timely resolution and customer satisfaction
- Lead the execution of all Branch Operational Excellence (BOE) standards to maintain high levels of quality, compliance, and performance
Key Attributes:
- High school diploma or equivalent
- Active Property & Casualty license
- 3 years of experience in insurance sales or customer service
- 3 years of experience in staff management or team leadership
- Experience demonstrating effective understanding and application of InsureOne underwriting guidelines/procedures
- Proven track record of professional success in meeting and exceeding individual goals and KPI's
- Competent in the use of Word, Excel, and Outlook
- Strong attention to detail and excellent organizational abilities
- Clear, concise verbal and written communication skills
- Capacity to excel in a fast-paced, dynamic environment
- Skilled in delivering a personalized, white-glove client experience
Preferred Attributes:
- Bachelor’s Degree
- Bilingual (Spanish/English)
PBU
Salary : $50,000 - $110,000