Benefits Account Manager

Description

WHO WE ARE:

At Insurance Management Group, we’re driven by the opportunity we have every day to positively

impact our clients, co-workers, and communities. We take pride in each and every interaction to protect and inspire, a key reason we feel we have been a successful independent insurance agency since 1875. We attribute our continued rapid growth in central Indiana to our commitment to 4 operating principles: Delivering WOW (to the clients), being Ideal Team Players (to co-workers), Growing (ourselves), and Serving (others). We’re committed to maintaining the family-oriented atmosphere that has got us to where we are today, as we feel internal culture is one of the best ways to ensure a great experience for our external clients. We hope you will consider joining the IMG family and helping us help others protect their assets, families, and futures.

POSITION DESCRIPTION:

As the Benefits Account Manager, you will be responsible for providing support to producers in servicing new and existing benefit business. Your role entails offering prompt, accurate, and courteous service to our clients while delivering a high level of support in acquiring, maintaining, expanding, and servicing benefit accounts. Together with the producers, you will develop strong relationships with clients and be accountable for ensuring an exceptional client experience and retention. You will need to possess comprehensive technical knowledge of benefits across various providers while also demonstrating empathy, effective communication skills, and a genuine intention to connect on a personal level. Our goal is to deliver a WOW experience that fosters lifelong client relationships.

DAY IN THE LIFE OF:

• Establish and maintain strong relationships with clients and insurance carriers to ensure long term consistent business growth
• Provide exceptional customer service to clients and prospects
• Respond to client inquiries and requests to resolve any related service issues promptly
• Review benefit applications, policies, audits, cancellations, and reinstatements for completeness and accuracy
• Prepare and deliver monthly claims reports and perform summary analysis to identify trends, address issues, and provide actionable insights to clients
• Maintain agency management system with both written and verbal communication of all transactions
• Submit benefit changes and cancellations to providers as needed
• Handle phone calls from clients and benefit providers regarding benefits, claims, administrative issues, and either address the concern or refer to the appropriate contact
• Utilize a task system to track and follow up on outstanding requests, correspondence, reports, and overdue items
• Handle the quoting process from start to finish on new business
• Set priorities and manage workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities
• Conduct annual reviews and analysis of client benefit solutions, updating them as needed
• Re-market client benefit accounts with other providers to ensure clients have optimal solutions
• Grow existing benefit accounts through account rounding and offering additional coverage options
• Follow HIPAA regulations and protocols in handling client and employee information, ensuring confidentiality and privacy are always maintained to protect sensitive data
• Assist in training new account managers, be a resource to all team members
• Help with projects and provide support to other team members while they are out

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Life and Health Insurance License (preferred)
• High attention to detail
• Excellent listening skills
• Maintains quality of performance in high stress situations
• Great interpersonal skills
• Experienced with computers and typing; able to navigate very efficiently
• Fast learner, excited about continuous growth and learning
• Ideal Team Player
• Strong organization and time management skills
• Highly motivated and positive attitude