What are the responsibilities and job description for the Commercial Lines Account Manager position at Insurance Agency of Mid-America, Inc?
Company Description Insurance Agency of Mid-America, Inc., founded in 1984, is one of Oklahoma’s most established independent insurance agencies. The agency has built a strong reputation over four decades by providing reliable bonding and insurance services to a wide range of clients. With offices in South Oklahoma City and Edmond, the agency offers local expertise and a stable environment for insurance professionals seeking long-term career growth.
Role Description The Commercial Lines Account Manager is a full-time, on-site role based in Oklahoma City, OK. This position is responsible for managing an assigned book of commercial accounts, including handling renewals, endorsements, certificates of insurance, and policy changes. Day-to-day tasks include reviewing and analyzing commercial coverage needs, preparing proposals, processing documentation, and ensuring timely, accurate service for clients. The role also involves collaborating with producers and carriers, responding to client inquiries, resolving coverage or billing issues. The Account Manager will maintain detailed records, use agency management systems efficiently, and help ensure a high level of client satisfaction and retention.
Qualifications
- Demonstrated proficiency in Commercial Lines Coverage, with the ability to review, analyze, and recommend appropriate insurance solutions.
- Strong Account Management skills, including handling renewals, policy changes, documentation, and maintaining accurate client records.
- Excellent Customer Service abilities, with a focus on responsiveness, problem-solving, and building long-term client relationships.
- Working knowledge of Insurance products and markets, including familiarity with Employee Benefits concepts and coordination.
- State insurance license