What are the responsibilities and job description for the Account Manager position at Instrumentl?
Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform.
We’re doubling year over year, customers love us (NPS 65 , Ellis PMF 60 ), and we’re hiring people who want to build something that matters.
Customer Growth & Expansion
- Own and grow a book of existing customers by identifying upsell and cross-sell opportunities
- Proactively outbound into strategic accounts using creative, personalized tactics to identify expansion opportunities before customers ask
- Lead customers through consultative discovery to match them with higher-tier solutions that fit their evolving workflows
- Experiment with new expansion playbooks and outreach sequences to accelerate net revenue retention
Relationship & Advocacy
- Build trusted, long-term relationships with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already love Instrumentl
- Serve as the voice of the customer internally, feeding insights back to Product and CS to improve the platform
- Handle inbound upgrade requests and proactive outreach with warmth, fast follow-through, and strong attention to detail
Required
- 1-3 years of account management, customer success, or closing experience in a SaaS environment
- Experience with expansion or upsell motions
- Strong written and verbal communication skills
- Comfortable with tools like HubSpot, Gong, G Suite, Zoom, and Slack
Nice to Have
- Experience selling into the nonprofit market
- Experience with post-sale expansion motions: upsell, cross-sell, multi-product adoption
- Startup or high-growth environment experience
- Background in fundraising or nonprofit operations
Benefits
- 100% covered health, dental, and vision insurance for employees (50% for dependents)
- Generous PTO, including parental leave
- 401(k)
- Company laptop and home-office stipend
- Bi-annual company retreats
Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.