What are the responsibilities and job description for the Chief Revenue and Customer Officer position at Instructional Empowerment?
Chief Revenue & Customer Officer (CRCO)
Instructional Empowerment social mission is to end generational poverty and eliminate achievement gaps through redesigned rigorous Tier 1 instruction that ensures deeper learning for ALL students.We are seeking a Chief Revenue & Customer Officer (CRCO) to build and lead our integrated customer value system across three business units serving the K–12 education market. This executive will align product management, product marketing, marketing, sales, implementation, and customer success into one coordinated growth engine that maximizes customer outcomes, recurring revenue, retention, advocacy, and market share.
The Opportunity
The CRCO is responsible for designing, integrating, and optimizing the company's end-to-end customer value system—from identifying customer needs and shaping products through customer acquisition, implementation, renewal, advocacy, and expansion. Rather than managing isolated departments, this executive will build the systems, processes, metrics, and operating rhythms that create exceptional customer value and sustainable growth.Success in This Role
- Accelerate organic revenue and market-share growth across all business units.
- Align product strategy, marketing, sales, implementation, and customer success around one seamless customer journey.
- Increase customer retention, renewal, advocacy, and expansion.
- Build scalable growth systems, dashboards, and operating processes.
- Strengthen product-market alignment using customer feedback and market intelligence.
- Serve as a strategic member of the executive leadership team.
You Will
- Design and lead the company's customer value operating system.
- Partner with product leaders to shape market-driven product strategy and go-to-market plans.
- Lead an integrated marketing and sales engine that increases qualified demand and conversion.
- Develop customer success systems that accelerate time-to-value and long-term partnerships.
- Establish KPIs across the customer lifecycle, including acquisition, adoption, retention, expansion, and advocacy.
- Use customer, operational, and financial data to guide strategic decisions and continuous improvement.
- Build and develop high-performing cross-functional teams.
How Success Will Be Measured
- Revenue growth and market share
- Customer acquisition and pipeline growth
- Customer retention and renewal rates
- Net Revenue Retention (NRR) and Customer Lifetime Value (LTV)
- Customer satisfaction and advocacy
- Product adoption and time-to-value
- Cross-functional execution and operational scalability
Who Thrives Here
The ideal candidate is a systems thinker who believes sustainable revenue growth is the result of creating extraordinary customer value. You enjoy integrating functions that traditionally operate in silos and are equally comfortable discussing product strategy, go-to-market execution, customer success, and enterprise growth. You build organizations by designing systems that consistently deliver results.Qualifications
- Executive leadership experience driving revenue growth in K–12 education, EdTech, or professional services.
- Experience leading multiple customer-facing functions, including product, marketing, sales, implementation, and customer success.
- Demonstrated success improving customer acquisition, retention, expansion, and lifetime value.
- Strong systems-thinking, operational leadership, and analytical skills.
- Excellent communication, executive presence, and ability to influence across the organization.
- Bachelor's degree required; Master's degree preferred.
A Benefits Package Designed Around Your Well-Being
- Multiple medical plan options, including a 100% employer-paid health plan
- HSA and FSA options available to save for medical expenses, with employer-funded HSA contributions for those participating in eligible healthcare plans
- Company-paid dental, vision, life, STD, and LTD coverage
- 15 days of PTO available in your first year of employment
- 8 paid holidays, plus 2 floating holidays
- 401(k) with a 4% company match
- Salary range $150,000
- Remote position with up to 25% travel.
Salary : $150,000