Database Manager

We are seeking a mission-driven, experienced Philanthropy Database Manager to support our fundraising efforts through expert CRM management, donor data analysis, and close collaboration with our Philanthropy, Marketing, and Finance teams. This role is essential to keeping our donor pipeline active, accurate, and strategically aligned with our mission.

Flexible Hybrid Scheduled | Work-Life Balance | Full Benefit Package | Advancement

Key Responsibilities

Fundraising & Donor Support

• Serve as the department expert on Raiser’s Edge (or comparable CRM).
• Maintain accurate donor, gift, opportunity, and moves management data.
• Support online giving functionality in partnership with Marketing.
• Track event sponsorships, invitations, and attendance.
• Maintain SOPs for prospect management, cultivation, solicitation, and stewardship.

Reporting & Analysis

• Perform complex queries, exports, lists, and segmentation.
• Prepare weekly revenue reports and bimonthly Philanthropy Committee updates.
• Provide post-event reporting and annual donor trend analysis.
• Collaborate with departments to generate mailing lists and reconcile data with Finance.

Gift Administration & Database Management

• Process all gifts, pledges, and donor acknowledgements.
• Ensure coding accuracy, data quality control, and best-practice record keeping.
• Serve as point of contact for Finance regarding gift allocation.
• Manage CRM vendor relationships (e.g., Blackbaud/Raiser’s Edge).

Communications & Cross-Team Support

• Support donor e-newsletters and stewardship communications.
• Train staff on Raiser’s Edge and Raiser’s Edge NXT.
• Serve as a donor-facing point of contact.
• Assist with general Philanthropy department administrative processes.

Required Qualifications

• Minimum 3 years of relevant experience in nonprofit fundraising, donor services, or CRM/database management.
• Demonstrated proficiency in CRM software (Raiser’s Edge, Salesforce, or similar).
• Experience in database administration, query writing, prospect/constituent management.
• Bachelor’s degree OR 4 years of experience in lieu of a degree.
• Strong skills in Microsoft Excel, Teams, and Office Suite.
• Excellent organizational, written, and interpersonal communication skills.
• High attention to detail with strong analytical and decision-making abilities.
• Ability to work independently and collaboratively within a multicultural team.
• Flexible, self-motivated, and committed to mission-centered work.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.