What are the responsibilities and job description for the Assistant Manager position at Institute for Human Service?
Summary: Facilitate a warm and welcoming shelter environment of Ho’okipa (hospitality) through effective day-to-day leadership and coordination of the guest service team’s efforts to provide the best service to IHS guests. Carry out the policies and procedures that ensure the health, safety and welfare of all IHS guests and visitors (donors, volunteers etc.) at designated service locations.
- Oversee day-to-day operations and support Shelter Manager.
- Supervise staff and interact with customers to ensure quality service and positive outcomes for guests seeking services at IHS.
- Ensure compliance to all procedures established by management
- Handle guest complaints and respond to emergency situations
- Field and address guest complaints, conduct thorough research to develop the most effective solutions and negotiate results in a professional manner; Defuse conflict , listen and extend assistance needed to resolve problems that may arise; Maintain a professional appearance and demeanor
- Assist with the management of scheduling, decision making, training, disciplinary action, evaluation of staff performance
Competencies:
Leadership
Communication/Conflict Management
Outcomes Driven
Customer Focus
Teamwork
Required Knowledge/Skills/Abilities:
Strong interpersonal and written communication skills with an emphasis on conflict resolution.
Excellent people and customer service skills.
Possess personal qualities of integrity, patience and commitment to a mission.
Flexible and able to multitask; can work within an ambiguous, fast-moving environment.
Required Education and Experience:
Minimum HS Diploma or GED equivalent.
One to two years of management experience in direct service or customer service fields working with disenfranchised or medically fragile populations.
Strong computer skills; able to navigate google email, Microsoft applications and databases.
Preferred Education and Experience:
Associate’s or Bachelor’s Degree in business, Human Services or related field.
Two to three years management experience or supervisor experience in a group home or shelter setting servicing disenfranchised and/or medically fragile clients.
Valid Driver’s License and clean traffic abstract.
- CPI certified or able to pass at IHS; CPR and 1st Aid certified or able to certify through IHS.
IHS is an EOE, Drug & Alcohol Free Workplace and an Employer of National Service
Salary : $45,000 - $50,000
