DUTIES AND RESPONSIBILITIES

• Assist members face-to-face, by telephone or online - determine the nature of business and provide guidance promptly.
• Promote Credit Union products and services.
• Participate in branch sales and promotion programs.
• Accept various applications, review for completeness, log accurately, and distribute to appropriate individual/work area.
• Open new accounts – Explain services and benefits offered by the Credit Union to new members. Provide required disclosures.
• Interview members to determine qualifying loans per policy utilizing established methods.
• Assemble loan details within policy guidelines.
• Submit completed loan applications exceed authorized limits to Branch Manager, Operations Officer, or CEO for approval.
• Review loan decision with members (i.e., amount of loan, interest rates, payment amount, due dates, late payments, loan denial, reason for denial etc.).
• Prepare subsequent and adverse action forms in accordance with the law.
• Establish automated repayment in the system either through direct deposit, allotment, or recurring entry.
• Ensure complete loan packet by auditing guidelines/policy.
• Assist with all Teller duties as needed or required
• Other duties and tasks assigned by supervisor on duty or management team.

Qualifications

• 1.5 years of lending experience