What are the responsibilities and job description for the Help Desk Analyst position at Instant Serve LLC?
IT Support Consultant (Remote – Denver, CO Residents Only)QualificationsBachelor’s degree or equivalent professional experienceStrong background in:Help Desk / IT SupportCustomer Support & Customer ServiceActive DirectoryComputer NetworkingTroubleshooting & Analytical SkillsExperience with imaging, deployment, and desktop supportGHOST 8.0 experience required; FOG experience is a plusPosition SummaryThis role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.The position includes statewide support for:2,800 desktops100 laptops400 networked multifunction devices and printers across multiple Colorado locations.Duties & ResponsibilitiesDesktop Support & ImagingPerform extensive imaging and deployment of desktops and laptopsUtilize GHOST 8.0 or higher (required) and optionally FOG for imagingDiagnose and resolve PC hardware/software issues using a variety of diagnostic toolsRebuild systems and reconfigure user-specific settingsSoftware & System SupportInstall, update, and maintain software of moderate complexityConfigure and install terminal emulation tools for host system accessNetworking & Infrastructure SupportAssist with installation, modification, and maintenance of network componentsSupport LAN environments and troubleshoot basic networking issuesSupport system hardware/software upgrades and enhancementsCustomer & Vendor InteractionProvide exceptional customer service while troubleshooting issuesCommunicate and coordinate with vendors to resolve technical problemsRespond to technical concerns both remotely and on-site as needed InstantServe is Proud to be an EOE and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Applicants with disabilities that require accommodation or assistance in a position please call 202-701-1667 or email contact@iserveworld.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online.
Salary : $20 - $25