Operations Manager

We’re recruiting on behalf of a global marketing execution partner known for creating meaningful and sustainable brand experiences. They are seeking an Operations Manager to join their team to oversee day-to-day operations for client programs, ensuring projects, reporting, budgets, and deliverables stay on track while continuously improving processes and team efficiency. They’ll work cross-functionally with account teams, procurement, finance, vendors, and clients to solve operational issues, manage KPIs, and drive strong service delivery. The role is highly client-facing and requires someone who is organized, proactive, data-driven, and comfortable managing multiple priorities in a fast-paced environment

Key Responsibilities:

• Drive operational excellence and efficiency improvements across the Americas region
• Operationalize contractual KPIs by defining ways of working, capturing required data, and implementing solutions
• Own process documentation (policies, procedures, playbooks) and improve planning templates/tools
• Monitor performance metrics, identify trends, and lead continuous improvement with internal teams and the client
• Produce weekly/monthly reporting packs with clear insights and recommendations; present executive summaries to senior stakeholders
• Lead cross-functional projects end-to-end, delivering on time and within budget; maintain project plans and tracking
• Proactively troubleshoot service delivery issues, escalating early to mitigate risk
• Partner with the Account Director to identify client efficiencies (procurement patterns, buying cycles, sustainability, POS/premium alternatives)
• Support onboarding, approvals/compliance, account planning, proposals, business reviews and client presentations
• Support training and capability uplift across teams
• Work with commercial finance on budgeting/reporting; monitor campaigns to ensure delivery, brand alignment, and target achievement
• Analyse MI/financial/sales reporting to track performance against objectives and budgets
• Drive strategic thinking, innovation and thought leadership; manage multiple priorities independently under pressure
• Able to commute to New York City office 1-2 days per week

Skills & Experience

• 2 years' of experience working with performance data, reporting packs, and executive-level summaries (high accuracy and attention to detail)
• Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
• Strong operational and process design mindset (ways of working, documentation, continuous improvement)
• Strong commercial awareness and comfort managing budgets, metrics and delivery targets
• Excellent client relationship, communication and presentation skills (including building client-facing decks)

Why Explore This Role?

This position offers the opportunity to work with globally recognized brands and be part of a team that values innovation and sustainability. You will have the chance to make a tangible impact on marketing execution and gain valuable experience in a dynamic and supportive environment. The role promises growth, learning, and the satisfaction of contributing to meaningful brand experiences.

If this sounds like the right fit, we’d love to hear from you.