What are the responsibilities and job description for the Grand Rapids, MI Area Scheduling Coordinator position at Install Partners LLC?
**This position will require 3-5 weeks of training. After that, it will be remote, but must live in the Grand Rapids area or the Dallas/Ft. Worth area or surrounding areas***
We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes.
Role and Responsibilities
We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes.
Role and Responsibilities
Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.
- Manage inbound customer calls
- Make outbound customer calls as needed
- Review and place Detail, Installation, and Work Order appointments on the schedule calendar
- Coordinate customer availability with crew openings to optimize daily routing
- Coordinate missed or rescheduled appointments due to weather and equipment issues
- Data Entry and Invoicing
- Note orders accordingly based on customer communication
Qualifications and Education Requirements
- Experience in coordinating and routing
- Experience in a high pace call center atmosphere (preferred)
- Experience using CRM software
- Customer service experience
Preferred Skills
- Knowledge of the Grand Rapids and surrounding areas in relation to each other
- Good phone etiquette
- Ability to remain calm under pressure
- Ability Manage multiple calls simultaneously
- Ability to deescalate customer situations'
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Benefit Conditions
Benefit Conditions
- 90-day waiting period for medical, dental, and vision, life insurance, short-term disability.
- 8 paid holidays throughout the year.
- 3 days paid SICK DAYS each year, available to use after 6 months.
- Start accruing PTO immediately.
Work Remotely
- Yes, but the position will require 3-5 weeks of remote training. After that, it will be remote, but must live in Grand Rapids or the Dallas/Ft. Worth area or surrounding area
- Must have high-speed internet access, wifi with ethernet port
Salary : $16 - $17